Assistant Community Manager

Fireside at Norterra is a vibrant North Phoenix community perfectly situated between the Sonoran Preserve and Norterra, offering incredible amenities like a community center, pools, fitness facilities, sports courts, and engaging resident events. In this role, you’ll support the Community Manager by delivering outstanding customer service, assisting homeowners with CC&R compliance, coordinating with vendors and board members, conducting community inspections, and helping manage architectural reviews, records, communications, and daily operations to keep the community running smoothly and efficiently.

Position Summary:

Primarily responsible for assisting Community Manager by providing elevated customer service to Fireside at Norterra homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities:

• Perform a wide spectrum of duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s), provides support and other tasks as directed by the Community Manager.
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service for the Association.
• Develop a working relationship with community board members and various committees.
• Conducts routine compliance inspections as directed by CC&Rs and design guidelines.
• Communicates to Community Manager issues that may arise from compliance issues within the community.
• Partners with Community Manager to educate homeowners to ensure effective, long-term solutions to compliance issues.
• Research issues of non-compliance and prepares documentation for the Community Manager and, if necessary, Board review.
• Communicates with homeowners concerning compliance with CC&R’s.
• Process and follow up on violation appeals.
• Reviews monthly financials and submits community accounts payable (when needed).
• Quarterly review of delinquents account to communicate intent to suspend and/or suspension of use of the amenities to Homeowners, if necessary. 
• Maintains an effective process for architectural submittals based on the community needs
• Attend monthly architectural meetings and prepare all architectural packets and correspondence necessary for architectural meetings.  Complete follow up to notify members of decisions.  Scan completed packets into Homeowner’s Lot File.  
• Assists in obtaining and reviewing bid proposals.
• Maintains accurate and current association records and websites.
• Maintains an effective process for tracking architectural submittals.
• Assist Community Manager in designing brochures, pamphlets, handouts, etc. for communities.
• Attend meetings as needed.
• Maintains open communication with contract vendors.
• Maintains strict adherence to community and company deadlines.
• Prepare and submit mailings as assigned.
• Maintains accurate and current association records.
• Assists in updating the community website and Facebook page as needed.
• Manages key/FOB distribution for vehicle gates.
• Digital scanning to member’s lot files in a timely manner.  Can have administrative assistant help with this.  
• Maintains accurate and current association records. 
• Performs other duties as directed.

Knowledge, Skills & Abilities:

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• Sitting and standing for moderate periods of time.
• Walking and/or driving throughout community as needed for inspections and other property needs as designated.

Qualifications Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Dedicated: Devoted to a task or purpose with loyalty or integrity Education Required High School or better. Experience Required Full time paid professional experience working in administrative/customer service role supporting management staff and/or project management. Valid driver’s license. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.