Assistant Community Manager

In this role, you will work closely with Community Managers, residents, board members, vendors, and internal teams to provide responsive service and ensure community needs are addressed efficiently and professionally.

What We Offer

Associa offers a competitive benefits package to eligible full-time employees, including:

• Medical, dental, and vision insurance
• 401(k)
• Disability insurance
• Wellness and employee development initiatives
• Opportunities for professional growth and advancement

Associa has also been recognized as a Great Place to Work, with many locations receiving Best and Brightest workplace recognition.

How Our Employees Make an Impact

As an Assistant Community Manager, you will support Community Managers in the successful day-to-day management of assigned communities. Responsibilities may include:

• Serve as a point of contact for homeowners and residents, responding to questions, concerns, and service requests in a professional and timely manner.
• Assist Community Managers with daily administrative and operational needs for assigned communities.
• Support communication with homeowners, residents, board members, vendors, and internal departments.
• Assist with preparing correspondence, notices, community updates, meeting materials, and other communications.
• Help coordinate work orders, maintenance requests, vendor access, and follow-up to ensure community needs are addressed.
• Assist with maintaining accurate community records, files, homeowner information, and other documentation.
• Support the preparation and coordination of board and community meetings, including meeting materials and follow-up items as needed.
• Assist with tracking resident requests, violations, maintenance items, and other community-related matters through completion.
• Help coordinate community events, activities, and resident engagement initiatives as applicable.
• Provide administrative support for special projects and other community management needs.
• Maintain confidentiality and professionalism when handling sensitive homeowner, resident, board, and company information.
• Perform other duties as assigned to support the Community Manager and overall community operations.

Position Requirements

• High school diploma or GED required.
• Minimum of one year of customer service, administrative, property management, or related experience preferred.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to provide professional customer service and assist with resolving concerns or conflicts.
• Ability to follow and interpret verbal and written instructions.
• Ability to work effectively with homeowners, residents, board members, vendors, and coworkers.
• Ability to maintain confidentiality and exercise appropriate discretion.
• Strong attention to detail and follow-through.
• Ability to work independently while also collaborating as part of a team.