Assistant Community Manager

ASSISTANT COMMUNITY MANAGER

At Thrive we believe in building places people are proud to call home. Thrive Companies is a vertically integrated real estate developer focused on large-scale, mixed-use communities. Our developments seamlessly integrate residential, commercial, and lifestyle spaces with exceptional service to create vibrant, inclusive environments where individuals and businesses can thrive.

POSITION SUMMARY

Thrive Community Management is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

Under general direction, the Assistant Community Manager (ACM) is responsible for maintaining The Thrive Experience and White Glove standard by providing quality assurance in every aspect of the community, supporting and executing The Company’s strategies related to Community Management operations by directing the team members on the assigned apartment community(ies), and by implementing the policies, procedures, and practices that enable each community to meet and exceed budgeted financial goals and achieve operational performance objectives. This includes, but is not limited to, developing and executing community budgets, hiring and developing Community Management team members, resident relations, community maintenance, rent collection, reporting, resident improvement activities and managing general leasing and renewal activities in the spirit of creating an engaging resident experience that is focused on improving residents’ lives and their communities.

REPORTS TO: Community Manager

RESPONSIBILITIES, EXPECTATIONS, AND DUTIES

• Supports site team when Community Manager is not available by leading, managing and holding accountable all communities’ Management, Experience, and Maintenance teams
• Facilitate meetings and maintain communications/relationships with clients, vendors and internal team members
• Coordinate Community Management functions
• Provide prompt and superior customer service to all residents, prospective residents, visitors and vendors
• Assist in the performance of due diligence for prospective acquisitions or dispositions
• Coordinates and manages the resolution of all resident related customer service issues, and when necessary, meets directly with residents to resolve issues
• Oversees community and resident files, general leasing and renewal activities, and rent collection
• Oversees the development of community operating budgets and strategic planning for assigned communities. Monitors all purchases and expenses to ensure cost effectiveness and that communities operate within approved budgets
• Reviews weekly operating reports, financial statements and payables to ensure financial performance goals are attained. Submits routine and requested reports on matters pertaining to the operational forecasts and financial performance of the community, site appearance, community audits, and marketing or traffic related activities
• Reviews and approves submitted paperwork from field operations including, but not limited to, hours worked by team members, purchase orders, contracts and purchase card transactions
• Create individual development plans for themselves 
• Continuously recommend, develop and execute additional training for Community Management team members to benefit the apartment communities proactively and on an as needed basis
• Ensures compliance with community condition and quality standards
• Ensure team completes work in accordance with all rental regulatory and contractual agreements along with all company policies/procedures and governmental compliance requirements 
• Works in conjunction with the Community Manager and Community Maintenance Manager to implement and execute a preventative maintenance program to ensure structural, physical appearance, equipment and safety issues are addressed and corrective actions are immediately implemented, if needed
• Works in conjunction with Community Manager and Director of Commercial Management for collaboration on all parking, utilities and commercial spaces
• Coordinates with construction regarding warranties, quality assurance and renovations to identify capital improvement projects for all apartments and ensure proper funds are budgeted
• Performs other related duties as required and assigned.

What Success Looks Like

• Consistently contribute to achieving and exceeding leasing and occupancy goals.
• Create an exceptional prospect and resident experience that drives reputation and retention.
• Operate with urgency while maintaining professionalism and attention to detail.
• Build strong relationships with residents, team members, vendors, and ownership partners. 
• Demonstrate initiative and ownership by stepping in wherever needed to support the success of the community.
• Help establish operational systems, team culture, and community standards during the critical lease-up phase.

SKILLS, EDUCATION AND EXPERIENCE

• Work requires a strong sense of responsibility, ownership and accountability
• Work requires strong knowledge to adhere to applicable federal, state and city regulations involving Fair Housing, health and safety policies and procedures and other aspects of residential, multi-family community management 
• Work requires financial analysis skills, forecasting and projections skills and ability to manage operations within approved annual budget
• Work requires a detailed knowledge of the eviction process, and applicable state & federal laws pertaining to it.
• Work requires the ability to work independently and in a team environment
• Work requires strong customer service skills
• Work requires strong attention to detail, accuracy, strong organizational, multi-tasking, planning and time management skills
• Work requires strong leadership skills and the ability to develop, train, and motivate others
• Work requires the ability to adhere and ensure all safety policies and procedures are followed by all
• Work requires excellent interpersonal skills including strong verbal and written communication skills
• Work requires a positive, get the job done attitude
• Work requires flexibility and ability to work in a fast paced, dynamic environment with changing priorities. This includes the ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessary
• Work requires a strong sense of urgency and the ability to work well under pressure, emergencies and time sensitive situations
• Work requires the ability to troubleshoot problems and devise creative solutions. 
• Work requires the knowledge or the ability to learn community management software in a timely manner

• High school diploma or equivalent required; Bachelor’s degree in Business, Real Estate, Hospitality, or related field preferred.
• 2–4 years of multifamily property management or leasing experience required.
• Previous lease-up experience strongly preferred.
• Experience with property management software and Microsoft Office preferred.
• CAM® or CAPS® certification preferred.

BENEFITS

• Retirement plan and company match
• Full suite of health benefits
• Philanthropic opportunities and engagement
• Parental and family leave