Assistant Community Manager

Are you a dynamic problem-solver who thrives in a fast-paced environment and enjoys using technology to improve processes and customer service? AAM wants to hear from you.

Founded in 1990, AAM has been a trusted leader in professional HOA management for over 36 years, managing diverse communities including master-planned, single-family, condominium, active adult, and urban properties. In this role, you will oversee a portfolio of HOA communities, blending strategic thinking with hands-on problem-solving. You’ll apply financial, contract, and compliance expertise while building strong relationships with homeowners, boards, vendors, and service partners through clear communication and confident leadership.

Position Responsibilities:
• Provide administrative support to community managers assigned in the San Antonio Office.
• Partner with AAM’s management team to ensure compliance with city, state and federal association management laws.
• Develop a working relationship with association board and committee members.
• Oversee the compliance appeals process.
• Oversee the exterior modification (architectural) review process.
• Conduct routine tours of communities, as needed, to ensure compliance with the governing documents.
• Attend and record minutes of board and committee meetings as needed or requested.
• Communicate with owners concerning compliance and maintenance items.
• Develop and maintain open communication with vendors/contractors.
• Assist in the preparation and review of project proposals.
• Assist in the update of association disclosure packages.
• Assist in maintaining accurate and current association records.
• Maintain BoardVue daily with pertinent information for the community including tasks, disclosure documents, records, etc., ensuring tasks are completed or do not expire.
• Assist in the draft and preparation of annual budgets.
• Maintain deadlines for both association and governing document requirements and internal AAM initiatives.
• Provide support to associations in the absence of their community manager due to PTO or vacancies.
• Perform other duties as directed.

Knowledge, Skills & Abilities:
• Strong computer software and internet proficiency.
• Excellent interpersonal skills including positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities and meet deadlines.
• Exceptional organizational and tracking skills
• Proficiency in utilizing Outlook.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to prepare and process high volumes of administrative and customer service tasks accurately.
• Ability to function efficiently in a fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbal and written), and the ability to communicate with all levels of management, staff, residents, board and committee members and vendors/contractors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:
• Sitting and standing for moderate periods of time.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking and/or driving through communities to inspect common areas per management contract or as needed.

Qualifications Education Required High School or better. Experience Required Experience working in administrative/customer service role supporting management staff and/or project management. Required to work evenings and/or weekends as needed depending on association meetings, deadlines or emergencies. Valid driver's license. Preferred Experience working in administrative support role within the HOA management industry supporting community management staff and. Required to work evenings and/or weekends as needed depending on association meetings, deadlines or emergencies. Valid driver's license. Equal Opportunity Employer
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