Assistant Commercial Manager

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role: Assistant Commercial Manager – Conduct & Enablement

A key role of the Conduct & Enablement team within the Individual Life & Pensions Business Unit is to make sure that our existing propositions remain appropriate for their target market and deliver the promised outcomes throughout the lifetime of the customer relationship. In order to do that we need to understand and deliver all product promises to customers in line with legislative and regulatory requirements.

We are seeking an Assistant Commercial Manager, with experience in the life and pensions industry, ideally with some experience in data analysis and/or reviewing propositions.

In this role you will support the review of our longstanding propositions, undertaking analysis and interpretation of key data points relating to the performance of those products, and identifying possible opportunities for improvement.  You will also work with the wider business to coordinate the management of relevant notifiable events, and lead on other ad-hoc projects as required.

This is a great opportunity to play a supporting role in a team which focuses on helping our existing customers by assessing and reviewing that they are achieving good outcomes and ensuring regulatory expectations are being met.

Key Responsibilities for this role

• In conjunction with colleagues/SMEs, take the lead in the preparation and completion product reviews for existing IL&P products, in line with the review schedule and methodology
• Undertaking analysis on a range of product-related data and insight, using your product experience to interpret information, and present this in a way that informs the end reader.
• Presenting relevant assessment findings clearly and succinctly
• Reporting on gaps or issues that have been identified in order to ensure delivery of good customer and business outcomes.
• Identifying and proposing enhancements or actions to ensure good customer outcomes.
• Reporting and managing relevant notifiable events that are identified by IL&P, managing those events through to resolution.  Also support with other breach-related projects where required.
• Support and lead on any ad-hoc projects, where required.

Key Skills and Experience Required:

• Good level of knowledge of the life and pensions products.
• Relevant knowledge and experience of the Risk reporting framework, more specifically notifiable events.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships with business units and project teams
• Strong stakeholder management skills
• Good report writing skills so that key messages are understood.
• Good planning and organisational skills to be able to handle multiple priorities.

Work Level: Experienced colleague

Recruiter Name: Phoebe Ewers

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.  Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying. 

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]