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Job Title: Assistant Claims Manager – Marine
Reporting to: Head of Marine Claims
Direct Reports: 2 direct reports initially (this may increase over time)
Position Type: Permanent,
Working Arrangement: Hybrid: 3 days in the office 2 working from home
Overview:
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose:
To support the Head of Marine Claims in the effective management of marine claims operations, ensuring high service standards, efficient claims handling, regulatory compliance, and achievement of departmental objectives.
Key Responsibilities:
- Manage the day-to-day operation of the marine claims team.
- Work closely with the Marine Underwriting Teams.
- Monitor claims workloads and resource allocation.
- Supervise claims handlers and support staff.
- Ensure adherence to service standards, KPIs, and SLAs.
- Review claims reserves and settlement recommendations within delegated authority.
- Handle and escalate technical, complex, or high-value matters in accordance with referral procedures.
- Support staff development, coaching, and performance management.
- Produce management information and reports.
- Assist with process improvement initiatives and projects.
- Ensure compliance with company policies, regulatory requirements, and delegated authorities.
- Manage customer, broker and TPAs service issues and operational escalations
Skills and Experience Specification:
Essential:
- Ideally 5 to 7 years’ experience handling marine claims, with the technical judgement to assess complex, technical, or high-value matters and escalate appropriately in line with referral procedures.
- Excellent understanding of claims reserving, settlement recommendations, delegated authority requirements, and effective claims governance.
- Experience supervising, mentoring, or coaching claims colleagues.
- Ability to manage day-to-day team operations, including workload monitoring, resource allocation, service standards, KPIs, and SLAs.
- Excellent stakeholder management and communication skills, with the ability to work effectively with customers, brokers, third-party administrators, internal teams, and senior stakeholders.
- Sound awareness of regulatory, company policy, and delegated authority requirements relevant to claims operations.
- Ability to produce clear management information, reports, and operational updates to support decision-making.
- Willingness and ability to travel to the US and Europe approximately two to three times per year.
Desirable:
- Experience handling US marine claims.
- Previous experience managing a team.
- Experience contributing to process improvement initiatives, operational projects, or service enhancement activity.
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
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Skills Required
- 5 to 7 years' experience handling marine claims with technical judgement for complex or high-value matters
- Excellent understanding of claims reserving, settlement recommendations, delegated authority requirements, and claims governance
- Experience supervising, mentoring, or coaching claims colleagues
- Ability to manage day-to-day team operations including workload monitoring, resource allocation, service standards, KPIs, and SLAs
- Excellent stakeholder management and communication skills with customers, brokers, TPAs, internal teams and senior stakeholders
- Sound awareness of regulatory, company policy, and delegated authority requirements relevant to claims operations
- Ability to produce clear management information, reports, and operational updates to support decision-making
- Willingness and ability to travel to the US and Europe approximately two to three times per year
- Experience handling US marine claims
- Previous experience managing a team
- Experience contributing to process improvement initiatives, operational projects, or service enhancement activity
Tokio Marine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tokio Marine and has not been reviewed or approved by Tokio Marine.
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Healthcare Strength — Medical options include established carriers with PPO and HDHP choices, plus dental, vision, pharmacy, telehealth, and condition‑specific programs for comprehensive access. An employee assistance program and mental‑wellbeing resources further reinforce day‑to‑day support.
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Retirement Support — A 401(k) with company match and employer‑paid life and disability coverage strengthen long‑term financial security. Careers materials and recent updates signal continued attention to retirement and protection benefits.
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Wellbeing & Lifestyle Benefits — Wellness incentives, fitness access, and a holistic “body, mind, wallet, life” framework expand total‑rewards value beyond insurance alone. Paid volunteer time and community programs add lifestyle‑oriented benefits aligned with purpose.
Tokio Marine Insights
What We Do
Tokio Marine HCC can help you or your clients be prepared for unpredictable weather patterns. Event weather insurance protects revenue losses caused by adverse weather conditions that reduce attendance and the sales of concessions, food and parking.
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