We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
Who we are:
Business Unit overview:
The Claims department seeks to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer centric, agile and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients.
The London Market Claims team handles both company market and Lloyd’s of London claims emanating from three core divisions; Marine, Energy and Construction, PFR & Cyber, and Specialty. The London Market division writes in excess of $2bn GWP with a goal to grow significantly over the next few years.
Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
What you’ll be doing:
- Lead a team of 3 individuals in London who are responsible for Marine Liability claims, with a view to maintaining a leading team to drive and support the claims’ philosophy and overall underwriting and claims proposition.
- Handle open market lead primary and excess claims and oversee delegated claims arrangements across all product lines. Provide support and guidance to team members on strategy, coverage, reserving and escalation to senior management where appropriate. Agree and monitor service standards/KPIs for delegated arrangements and escalate material issues in line with governance.
- Be a point person for the volume team in Leeds and take ownership of the claim’s allocation between the London team and the Leeds team.
- Support the various Directors product heads in the underwriting business plan process, identifying and detailing the claims handling capabilities and resourcing requirements needed to support the underwriting plan. Provide technical input into product wordings and class-specific vendor and expert support.
- Assist in producing monthly and quarterly reports identifying key incurred movements and notifications, claims trends and current focus of the team. Present reports, incorporating detailed data analysis, to support the quarterly reserving process with the Underwriting and Actuarial teams.
- Drive efficiencies and high performance within the team, including regular review of priorities, workloads, (future) team structure and processes. Produce, comment upon and check monthly KPI reporting for clarity and accuracy. Escalate any matters to the Claims Manager where necessary.
- Drive team broker interaction to deliver a more customer focused and value adding service; share relevant information with the Claims Manager and the broader claims teams.
- Drive proactive claims handling within the team allowing us to showcase our value as a leader in the Marine Liability market.
Key Skills:
- Have leadership capability, or demonstrate the ability to lead a team.
- Be an experienced London Market claims practitioner with a deep understanding of the team specific classes of business and the ability to handle high-value, complex, international and multi-party claims in these areas.
- Have a proven ability to manage class-specific vendors and DCAs to deliver high quality customer service.
- Have positive relationships with key brokers, demonstrating strong client management skills.
- Have knowledge of the Lloyd’s and Company market.
- Be a proficient user of London Market ECF or CLASS, with strong IT skills including Microsoft Excel and the ability to produce and interpret claims MI, alongside proficiency in Microsoft Word and Outlook and our in-house systems.
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package…
- Up to 16% company pension scheme,
- Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
- Income protection, Life assurance, electric car scheme, travel insurance
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
- As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!
Are you ready to play your part?
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.
Join us and play your part in something special!
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.
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Skills Required
- Leadership capability or demonstrated ability to lead a team
- Experienced London Market claims practitioner with deep understanding of Marine Liability and ability to handle high-value, complex international multi-party claims
- Proven ability to manage class-specific vendors and delegated claims arrangements (DCAs)
- Strong client/broker management skills and positive broker relationships
- Knowledge of the Lloyd's and Company market
- Proficiency with London Market ECF or CLASS
- Strong IT skills including Microsoft Excel and ability to produce and interpret claims MI
- Proficiency in Microsoft Word, Outlook and in-house systems
- Experience producing monthly/quarterly claims reports and supporting reserving processes with data analysis
- Experience setting and monitoring service standards/KPIs and escalating material governance issues
Markel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Markel and has not been reviewed or approved by Markel.
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Healthcare Strength — Comprehensive coverage includes medical, prescription, dental, vision, and telehealth, complemented by company-sponsored wellness programs and free fitness/mindfulness apps. Feedback suggests expanded mental-health resources and wellness incentives further enhance support.
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Retirement Support — Retirement offerings include 401(k) and other financial protections that can add meaningful long-term value. Feedback suggests strong company matching and retirement contributions are a notable part of the package.
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Leave & Time Off Breadth — A broad suite includes paid time off, corporate holidays, parental leave, hybrid work, volunteer time, and education support. Feedback suggests PTO accrual grows with tenure and can include an option to buy extra days.
Markel Insights
What We Do
At Markel, we believe in hard work, a zealous pursuit of excellence, and fairness in all our dealings. Markel Corporation (NYSE: MKL) is a global Fortune 500 company headquartered in Richmond, Virginia. We seek to be a leader in each of our pursuits, with insurance being our primary business. As a market leader for specialty insurance, reinsurance, and investment operations around the world, Markel embodies integrity, commitment, teamwork, and innovation in every day operations. We are encouraged to look for a better way to do things. Since our founding in 1930, we have sought to know our customers’ needs and to provide quality products and service. Markel specializes in providing coverage for hard-to-place risks for a variety of niche markets including: • Agricultural and equine risks • Reinsurance for large risk enterprises such as oil rigs • Event cancellation insurance for weddings, concerts, and sporting events • Inland marine coverage for fine art collections • Environmental pollution • Yachts, ATVs, and motorcycles At Markel we provide an atmosphere in which people can reach their personal potential. We are results-oriented, and we continually strive for a better way to do things. The Markel approach is one of spontaneity and flexibility. Markel helps employees balance work and social activities. Markel gives you the keys to success! Keeping an open mind and learning new skills allows our associates to stay ahead of the marketplace. Above all, we enjoy what we are doing. There is excitement here that comes from innovating, creating, striving for a better way, sharing success with others…winning. That is the Markel Style.
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