Assistant Box Office Manager

Job Title: Assistant Box Office Manager (Part-Time)

Location: Chicago, IL
Terms: Part-Time (Flexible hours, approximately 20-25 hours per week)
Pay Rate: $22-30/hour, pending Tessitura experience
Requirements: Ability to work evening and weekend hours based on event schedules

About Us

The Athenaeum Center was built in 1911 on the St. Alphonsus campus and is home to Chicago’s oldest continuously-operating off-Loop theater. Our mission is to invite people into encounters with beauty and to revitalize the great Catholic tradition of the arts from our location in one of Chicago’s most unique religious, artistic, and civic buildings. At the Athenaeum Center for Thought & Culture, we believe that beauty has the capacity to build up culture, transform society, and change lives. We hope to help you contemplate, encounter, and delight in beauty.

Job Overview

The part-time Assistant Box Office Manager is a critical role focused on creating and maintaining accurate event builds in Tessitura, the Athenaeum Center’s ticketing software. This role requires a detail-oriented and tech-savvy individual who can work flexible hours, including evenings and weekends, depending on event needs. The Assistant Box Office Manager will help manage ticketing operations under deadline-driven schedules while supporting the Box Office Manager in ensuring seamless patron experiences.

Key ResponsibilitiesShow Builds and Ticketing System Management

• Build and maintain events in Tessitura, including in-house productions, resident company performances, and third-party rentals.
• Configure ticket pricing, discounts, holds, and promotions to meet event and financial goals.
• Collaborate with marketing, production, and talent departments to gather event details and ensure accurate setup.
• Monitor ticket inventory, adjust seat holds, and generate event-related reports.
• Ensure consistency and accuracy in print and digital ticket formats.

Deadline-Driven Event Preparation

• Complete event builds and configurations under strict deadlines, adapting to short-notice changes.
• Flexibly adjust work hours to accommodate time-sensitive needs, including evenings and weekends.
• Communicate progress and updates with the Box Office Manager and other team members.

Customer Service & Operations

• Assist with ticket transactions and address patron inquiries or issues.
• Provide support for box office operations during events, including ticket scanning and will-call management.
• Collaborate with internal departments and external event partners to meet ticketing needs.

Staff Training and Support

• Assist in training box office staff on Tessitura and ticketing best practices.
• Act as a resource for staff to troubleshoot ticketing system issues during events.

Administrative and Financial Tasks

• Reconcile daily ticket sales and deposits following established financial procedures.
• Support the Box Office Manager in preparing financial reports and event settlements.
• Assist with reconciling third-party ticket sales when applicable.

RequirementsEducation and Experience

• At least 2 years of experience in box office operations, with hands-on experience in Tessitura or similar ticketing systems.
• Previous experience with event builds and ticketing configurations is strongly preferred.

Skills and Abilities

• Advanced proficiency in Tessitura, including event building, pricing, and inventory management.
• Strong attention to detail with the ability to meet strict deadlines.
• Excellent communication and problem-solving skills.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

Personal Attributes

• Passion for the arts and a commitment to providing outstanding customer service.
• Flexible availability, including evenings, weekends, and occasional holidays as needed.
• Collaborative mindset and ability to adapt to changing circumstances.

Compensation

• Hourly Rate: $25/hour
• Flexible schedule with approximately 20-25 hours per week
• Complimentary access to Athenaeum Center events and performances