Asesor Soporte a Soluciones de Información

Posted 2 Hours Ago
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Bogotá, Bogotá, D.C., COL
In-Office
Junior
Healthtech • Biotech • Pharmaceutical
The Role
Evaluate client needs to provide timely support, manage equipment stock, perform maintenance, and install software while fostering an agile work culture.
Summary Generated by Built In

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

¿Qué harías?

  • Evaluar las necesidades de los clientes con el fin de solucionar los requerimientos presentados
  • Brindar soporte oportuno y eficaz a los clientes asignados
  • Dar seguimiento al Stock de equipos
  • Programar y verificar mantenimientos preventivos tanto de hardware como de software de cada una de los clientes asignados.
  • Planificar, ejecutar y llevar a cabo las instalaciones de software asignadas por la gerencia.
  • Cumplir el cronograma de disponibilidad de fines de semana de acuerdo con su
    programación.
  • Estimular una cultura de trabajo ágil, desarrollando el agility mindset requerido e 
    implementando nuevas formas de trabajo para ser exitosos en un entorno cambiante (VUCA).Cumplir con los requisitos del sistema de Gestión de Calidad y lineamientos Symphony.
     Otras funciones que el líder estime convenientes.

¿Quién eres?

  • Ingeniero de Sistemas o Tecnólogo en Sistemas
  • Dos años en manejo de Software, Hardware y soporte a usuarios.
  • Hardware, Software, Sistemas operativos Windows,
  • Redes, SQL Server (básico o intermedio). Deseable.

 

 

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.


Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Skills Required

  • Engineer in Systems or Systems Technology
  • Two years in handling Software, Hardware, and User Support
  • Basic or intermediate knowledge of SQL Server

Roche Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.

  • Retirement Support U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
  • Leave & Time Off Breadth Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
  • Healthcare Strength Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.

Roche Insights

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The Company
Provincia de Buenos Aires
93,797 Employees
Year Founded: 1896

What We Do

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).

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