ASDM

Reposted 19 Hours Ago
Be an Early Applicant
Hiring Remotely in India
Remote
Senior level
Information Technology • Consulting
The Role
Lead and govern service delivery programs, align offshore and onsite teams, drive continuous improvement and cost optimization, manage client relationships and contract renewals, oversee service performance and quality maturity, own P&L with account management, and enable team upskilling and growth.
Summary Generated by Built In
Job Description:  Program governance for projects by guiding PM and Onsite Program leads.  Collaboration with onsite Service Delivery Manager and Program Managers and Act as main point of contact for all offshore delivery matters and align priorities with the onsite SDM and Program Managers Implement program governance to ensure delivery maturity is high  Drive continuous improvement to increase productivity, efficiency, and optimize cost  Manage client relationships along with Program leads, Client Partner to understand roadmaps, priorities, and expectations  Monitor service performance and operational Health.  Enable strong communication and collaboration between teams and customer stakeholders  Collaborate with Competency leads and SPOCs to enable growth and client satisfaction.  Enable and Conduct Monthly and Quarterly reviews with customer along with TSDM and Program manager  Lead contract renewal working along with the client partner and customer  Implement customer value addition to improve efficiency and reduce cost of operations  Accountable for career growth and upskilling of team  Ensure quality maturity is as per organization expectations - CVA, process improvements  P & L accountability – Rev and Margin along with Account manager  Collaborate with AM and program leads to expand footprints and upsell opportunities

Skills Required

  • Implement and govern program delivery and ensure delivery maturity
  • Act as primary offshore delivery contact and align priorities with onsite SDM and Program Managers
  • Manage client relationships and understand roadmaps, priorities, and expectations
  • Monitor service performance and operational health
  • Drive continuous improvement to increase productivity, efficiency, and reduce costs
  • Conduct monthly and quarterly customer reviews with TSDM and Program Manager
  • Lead contract renewal activities alongside client partner and customer
  • P&L accountability for revenue and margin with Account Manager
  • Ensure quality maturity (CVA, process improvements) meets organizational expectations
  • Enable career growth and upskilling of team members and collaborate with competency leads

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

Hexaware Technologies Insights

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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