Job Description
As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing French market:
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Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services
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Resolve issues and questions customers have about TuneCore products and services
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Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
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Product account management
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Provide reporting on customer and product issues
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Work with a team on special projects as needed
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Report technical and communication issues in order to better service TuneCore artists
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Perform other duties as assigned by management
What We Do
Believe is one of the world’s leading digital music companies. Believe’s mission is to develop independent artists and labels in the digital world by providing them the solutions they need to grow their audience at each stage of their career and development.
Believe’s passionate team of digital music experts around the world leverages the Group’s global technology platform to advise artists and labels, distribute and promote their music. Its 1,610 employees in more than 50 countries aim to support independent artists and labels with a unique digital expertise, respect, fairness and transparency.
Believe offers its various solutions through a portfolio of brands including TuneCore, Nuclear Blast, Naïve, Groove Attack and AllPoints.
Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).
