Job Description
As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing French market:
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Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services
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Resolve issues and questions customers have about TuneCore products and services
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Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
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Product account management
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Provide reporting on customer and product issues
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Work with a team on special projects as needed
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Report technical and communication issues in order to better service TuneCore artists
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Perform other duties as assigned by management
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What We Do
TuneCore is one of the world’s leading digital music companies, helping artists and labels build their audiences and careers, at all stages of their development, in all local markets around the world, with respect, expertise, fairness and transparency. As a pioneer in the digital world, TuneCore has developed in-house technology & data organization to provide global distribution and digital marketing solutions. With 1,270 employees in over 50 countries, TuneCore owns several brands, labels and companies, including Nuclear Blast, Naïve, Groove Attack, and AllPoints. TuneCore is part of the Next40, won the Europe's Allstar 2019 Company of the Year, and won the « Grand Prix » of France 2020 Future Unicorns. You want to collaborate in a dynamic, entrepreneurial company that puts people at the center of its strategy? Join us and #BePartOfIt!
