Artificial Intelligence Solutions Director - Fargo Virtual Assistant Platform

About this role:
Consumer Banking and Lending Digital is seeking a Platform Product Leader to own the core intelligence layer behind Fargo, the capabilities every line-of-business experience depends on. Fargo is Wells Fargo's AI-powered digital banking assistant and one of the company's flagship customer experiences. It gives millions of customers personalized guidance, proactive insights and self-service.
Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:

• Manage and develop the Fargo AI roadmap across intent understanding, multi-turn conversation, agent orchestration and routing, and context and memory
• Provide leadership, management and direction on platform standards
• Develop platform strategies that balance shared capabilities with line-of-business priorities, treating LOB crews as internal customers
• Make strategic decisions on natural language processing, large language models and agentic orchestration
• Understand the options in the market, including models, orchestration frameworks and agent protocols, and educate partners on these opportunities
• Collaborate and influence across Technology, UI Design. Model Development and Model Risk
• Lead team to achieve objectives against quality measures such as accuracy, containment, latency and hand-off-to-human rate
• Ensure responsible AI practices, guardrails and model risk requirements are built into the platform
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 10+ years of Artificial Intelligence solutions experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:

• Product leadership for conversational AI, LLM or agentic AI platforms at scale
• Experience with natural language understanding, intent design and conversation design
• Platform product management experience serving multiple internal customers
• Technical fluency with APIs, orchestration, retrieval/context management and model evaluation
• Experience with model risk management and responsible AI in a regulated industry
• Experience defining and operating AI quality and evaluation frameworks
• Experience in banking or financial services digital channels

Job Expectations:

• Ability to travel up to 10% of the time.
• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship.

Posting Location(s):

• 401 S Tryon St. - Charlotte, North Carolina 28202
• 333 Market Street - San Francisco, California 94105
• 401 Las Colinas Blvd. Bldg B - Irving, Texas 752039

Required locations listed.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$215,000.00 - $355,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
10 Nov 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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