The Role
Manages sales for multiple area hotels by developing new business, maintaining corporate and client accounts, conducting site and sales calls, and achieving room-night and revenue goals. Responsibilities include account management, client satisfaction, sales forecasting and reporting in Delphi, expense and budget control, community involvement, and coordination with hotel operations. The role requires strong communication, organization, problem-solving, and customer-service skills in a fast-paced hospitality environment.
Summary Generated by Built In
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!
Are you looking for a great place to work? Our sales team is looking for star Area Sales Manager. This exciting role with great opportunities for career growth is responsible for supporting the hotels’ rooms and catering sales efforts of the area hotels supporting multiple brands working with Loudoun County's largest owner and operator. Focus on championing customer and owner objectives in support of Our Quality Pledge and Standards of Service, the hotel's and the company's Mission Statement is of paramount importance.
This position is responsible for selling the area hotels with emphasis on all public areas in support of the hotels’ rooms and catering merchandising efforts. Focus on championing customer and owner objectives in support of Our Quality Pledge and Standards of Service. The hotel's and the company's Mission Statement is of paramount importance. This position requires active participation in the direct sales effort. This is a position requiring direct customer focus and ability to sell our products and services to a wide range of market segments. This position is also responsible for generating new business and maintaining existing client/corporate accounts.
B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.
Responsibilities
- Sales/Revenue Maximization: Responsible for achieving sales room night and revenue goals by business development, account management and hotel site sales calls. Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, market-specific organizations, and cultivating client database.
- Cost Control: Responsible for management of sales expenses to maximize hotel profitability. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
- Guest Service: Accountable for client satisfaction by ensuring service standards are met and clients’ needs are responded to in a timely manner. Ensures effective communication of client to appropriate operational departments. Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.
- Technical Acumen: Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delphi on a daily basis. Utilizes sales tools, and other market intelligence.
- Safety/Risk Management: Support operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.
- Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all applicable daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Qualifications
- Education: High school diploma or GED required. College degree or equivalent experience preferred. Professional membership and community involvement desired.
- Experience/Knowledge/Skills/Abilities: Prior sales experience desired. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Basic Microsoft office and Delphi experience also desired.
- Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis.
Benefits:
- Well-Being Benefits:
- Health Insurance
- Dental & Vision Insurance
- Vacation Policy
- Incentive Eligible
- Long Term Planning:
- 401(k) Retirement Program
- Paid Life Insurance
- Tuition Reimbursement
- Team Member Programs:
- Our Big 3 Mission Statement Leaders of the Month/Year
- Annual Performance Appraisals and Wage Increase Opportunities
- Annual Team Member Banquets
- Annual Team Member Engagement Survey
- Discounted Room Rates for Team Members, Family and Friends
- Complimentary Room Stays
- Weekly Payroll
The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
Skills Required
- High school diploma or GED
- Prior sales experience
- Strong written and verbal communication skills
- Ability to communicate with internal and external stakeholders at all levels
- Problem-solving ability with employees and guests
- Ability to manage multiple priorities in a fast-paced environment
- Detail-oriented work style
- Basic Microsoft Office experience
- Delphi experience
- Ability to lift, push, and pull up to 20 pounds occasionally
- College degree or equivalent experience
- Professional membership and community involvement
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The Company
What We Do
B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest private real estate and banking concern in the Washington, D.C. area. Founded in 1892, the organization operates a diverse portfolio of business-class hotels, extended-stay properties, and IACC-certified conference and training centers. With over 130 years of history, the group is committed to quality operations, consistent growth, and fostering a supportive environment for its team of hospitality professionals.
