Team Overview:

This role will lead ITOM (IT Operations Management) and the CMDB team. The leader will work in a highly collaborative manner with the ServiceNow development staff, ServiceNow system administrator, and other members of the ServiceNow platform team.

“Success” is viewed as a team accomplishment and not just as individuals. There is strong emphasis on collaboration, common vision, and ownership. All team members are expected to be active participants in the envisioning, design, and development process – this includes proactively suggesting improvements and alternatives along with keeping an open mind to the suggestions offered by other team members. 

The Role:

• This position will be responsible for design, orchestrating, and implementing D&B’s ServiceNow IT service management solutions.
• Creating strategic roadmaps for the ServiceNow platform, ensuring it aligns with business and IT goals.
• Design the overall architecture of the ServiceNow implementation, including integrations with other enterprise systems and data flow to ensure smooth and efficient operations.
• Oversees the implementation of ServiceNow, ensuring best practices are followed and the platform is used to its full potential.
• Ensures ServiceNow integrates seamlessly with other enterprise tools and systems (e.g. Workday, Snowflake, Harness, Jira, etc) to enhance workflow automation and data consistency across the board.
• Responsible for ensuring that the ServiceNow deployment adheres to relevant security protocols and compliance regulations
• Monitor and optimize the performance of the ServiceNow platform, ensuring it can scale effectively with the growth of the business.
• Oversee any necessary custom development with the platform. 

Key Responisbilities:

• Define, guide, and support the execution of technical governance processes.
• Help develop standards and practices for maintaining the ServiceNow architecture model.
• Support design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption .
• Provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
• Offers guidance on prototyping and accelerating time from design to deployment.
• Advises on configuration and coding standards.
• Supports remediation of configurations not aligned to ServiceNow best practices.
• Works closely with all practice owners, ITSM and the Desk.

Key Requirements:

• Bachelor’s degree in computer science or related field or equivalent professional experience. 
• 7+ years in a ServiceNow Platform or CMDB Architect role. 
• Cloud application technology experience.
• Enterprise architecture experience with large program experience leading architecture and architecture design. 
• Ability to work independently in unstructured environment. Must be highly motivated to work on large and complex systems. 
• Highly-collaborate team player who can build strong relationships at all levels of the technology and business organizations