Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking a GL28 IT Professional - Automation & Reporting with 10+ years of Healthcare IT experience. This role emphasizes automation configuration and data visualization/reporting using Power BI, Smartsheet, and Excel automation. You will configure automation workflows, optimize reporting dashboards, and support governance processes for operational efficiency.
Primary Responsibilities:
- Evaluate and select appropriate technologies and platforms (e.g., Power Platform, Power BI, Smartsheet, ETL tools) to support business goals and operational efficiency
- Build and maintain dashboards, reports, and data models for operational and governance insights
- Design, implement, and maintain automation workflows (e.g., scheduled jobs, CI/CD pipelines, triggers) to streamline IT operations
- Utilize Microsoft Power Platform as Unified suite of low-code tools-including Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents
- Develop conceptual and logical architectures for automation, data integration, and reporting, ensuring alignment with security, compliance, and governance standards
- Collaborate with business and technical stakeholders to translate complex requirements into actionable solutions
- Research and recommend emerging technologies that optimize automation and reporting, ensuring business value and innovation
- Provide technical leadership in troubleshooting, solution optimisation, and continuous improvement initiatives
- Ensure all automation and reporting solutions adhere to healthcare security and privacy standards (e.g., HIPAA, PHI)
- Governance Support: Manage meeting logistics for automation governance and reporting reviews; capture decisions and maintain documentation
- Intake Management: Coordinate intake for automation and reporting requests; validate requirements and route appropriately
- Enablement: Provide peer-to-peer training on automation tools, Power BI, Smartsheet, and Excel automation best practices
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience
- 10+ years of experience in IT, with significant exposure to automation, reporting, and enterprise architecture
- Proven experience designing and implementing enterprise-scale automation and reporting solutions
- Hands-on experience with Power Platform, Power BI, Smartsheet, ETL tools, and cloud platforms
- Solid understanding of architectural and integration patterns, data modelling, and security frameworks
Preferred Qualifications:
- Experience with observability and monitoring tools for automation jobs.
- Familiarity with enterprise integration patterns, API connectors and ETL processes
- Proven healthcare compliance exposure and risk management processes
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
