AR Supervisor

With over 100 years of combined expertise, Raymond Central develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations. 

AR Supervisor – Kansas City, MO

We offer competitive pay, PTO/paid holidays, medical/dental/vision, retirement matching, tuition reimbursement, comprehensive training, and a variety of opportunities for professional growth. 

We are seeking an experienced and results-oriented AR Supervisor to lead our Accounts Receivable Credit

Specialist team. Reporting to the AR Manager, the AR Supervisor will oversee the day-to-day activities of the Credit Specialists, monitor accounts receivable performance and delinquency metrics, and ensure effective collection strategies are being executed across assigned portfolios.

This position will provide leadership, coaching, and accountability to the Credit Specialist team while maintaining direct involvement in the collection of the company's highest-priority and most significantly overdue accounts. The AR Supervisor will also collaborate with internal departments and customers to resolve disputes and other issues that may prevent or delay payment, and will oversee bankruptcy claims and third-party collection agency placements.

The successful candidate will combine strong people-management skills with hands-on accounts receivable and collections expertise, sound judgment, and the ability to identify and address issues that may impact cash flow.

Key Responsibilities

• Supervise and manage the day-to-day activities of the Credit Specialist team, including workload allocation, performance management, coaching, and professional development
• Monitor accounts receivable and delinquency metrics, identify trends and risks, and ensure appropriate action is being taken to improve portfolio performance
• Review Credit Specialist portfolios and collection activity to ensure accounts are being actively and effectively managed, providing guidance and escalation support as needed
• Develop and implement collection strategies for high-risk, significantly overdue, or otherwise complex accounts, including direct involvement in collection efforts for priority accounts
• Serve as an escalation point for Credit Specialists in resolving difficult customer situations, account issues, and collection challenges
• Collaborate with Sales, Operations, Customer Service, and other internal departments to resolve disputes, billing issues, and other impediments to collection
• Manage bankruptcy-related activities, including monitoring customer bankruptcies, preparing and submitting claims, maintaining required documentation, and tracking outcomes
• Oversee the placement and ongoing management of accounts referred to third-party collection agencies, including documentation, communication, and follow-up
• Ensure collection activities, account notes, and supporting documentation are accurate, timely, and consistent with company policies and procedures

Minimum Qualifications:

-Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent relevant experience

-3+ years of experience in accounts receivable, credit, collections, or a related function

-Prior supervisory or team leadership experience

-Strong understanding of accounts receivable and commercial collections practices

-Demonstrated ability to analyze account information and collection metrics and take appropriate action

-Strong organizational and time management skills with the ability to prioritize competing demands

-Excellent written and verbal communication skills

-Strong problem-solving, decision-making, and critical-thinking skills

-Ability to handle difficult customer situations professionally and effectively

-Demonstrated ability to coach, develop, and hold team members accountable

-Proficiency with Microsoft Office, particularly Excel

The ideal candidate will possess:

-Experience supervising a commercial accounts receivable or credit and collections team

-Experience with ERP and accounts receivable management systems

-Experience establishing, monitoring, and reporting on collection and delinquency KPIs 

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