Review customers who are electronically invoiced to make certain all billing criteria are met. Trace unpaid invoices to determine the problem and get resolution to the problem.
Role Priorities / Responsibilities:
- Monitor and facilitate the resolution of invoice processing obstacles including but not limited to disputes and inaccuracies by working with internal and external stakeholders/customers of the process
- Prepares reports on current findings and action taken for all accounts under investigation
- Ensure compliance with customer billing requirements
Other Responsibilities:
- Work with internal and external customers and process stakeholders effectively and respectfully
- Successfully work through difficult situations to resolution
- Ensure efficient and timely communication, processes and services
- Evaluate customer records and reports as needed
- Monitor AR Aging reports and resolve past due balances
- Process customer payments through the CRM
- Call customers to collect payments on outstanding balances
- Maintain cash customer records and unapplied cash balances with Treasury
- Monitor Pre-paid accounts and ensure balances are kept
- Maintaining account records to reflect credit terms
- Applying payments to customer accounts via cc payments, ACH, and checks sent to Corporate lockbox
- Reviewing trial invoices monthly to ensure that hardware and services are being billed correctly
- Closing bill cycles monthly and ensuring that all invoices are sent to customers
- Monthly Revenue Close Reporting -- to include (but not limited to) inventory reporting, revenue accruals, revenue by location allocations, invoice export files, and e-commerce revenue reports.
Essential Knowledge, Skills and Abilities:
- Must be able to quickly learn and be proficient on a variety of web-based applications; including having proficiency with Microsoft Suite software (specifically Excel -- pivot tables, charts, vlookups)
- Must be detail oriented with good typing and accuracy
- Must be able to sit for long periods of time completing at tasks and remaining focused
- Effective verbal, written and interpersonal communication skills for dealing with internal and external customers
- Knowledge of and/or experience with credit and collection industry
Stallion Infrastructure Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Skills Required
- Proficiency with Microsoft Suite software, especially Excel, including pivot tables, charts, and VLOOKUPs
- Ability to learn and become proficient in web-based applications
- Strong attention to detail, typing accuracy, and ability to remain focused on tasks
- Effective verbal, written, and interpersonal communication skills
- Knowledge of or experience in the credit and collection industry
- Ability to sit for long periods while completing tasks
What We Do
Stallion Infrastructure Services is a business services and innovation company providing safe, reliable, and innovative infrastructure solutions for various worksites, aiming for smarter and greener outcomes.
