AR Enablement Specialist

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:
The AR Enablement Specialist (Collection Analyst) is a critical role within our Accounts Receivable team, dedicated to safeguarding the financial health of the company by managing and reducing outstanding receivables. This role directly impacts the company’s bottom line by improving Days Sales Outstanding (DSO) and reducing delinquencies over 60 days.

The role demands a proactive, detail-oriented professional who excels at building relationships, negotiating effectively, and solving problems to secure timely payments. Reporting to the AR Supervisor, you will help shape and scale our collections and AR function to support rapid growth. This includes developing best practices, driving process improvements, and contributing to system implementations and optimizations.

As an AR Enablement Specialist, you will expertly resolve disputes, create payment plans, and foster positive relationships with customers and internal partners—optimizing cash flow while minimizing financial risk.

Position Location: Jaipur (Shift Timing: 6:00 AM IST to 3:00 PM IST)

Reports To: AR Supervisor

Entrees (Requirements):

• 2–5 years of experience in collections within an enterprise environment.

• Prior experience in AR collections or a customer service role in finance.

• Proficiency with ERP/accounting systems (Microsoft Dynamics 365 F&O, Salesforce, Versapay portals, ServiceCloud Case Management, CRM/ticketing systems).

• Strong Excel skills (VLOOKUP, pivot tables), analytical mindset, and problem-solving ability.

• Experience with call center technology and phone systems (TalkDesk).

• Knowledge of financial regulations, credit policies, and AR practices.

• Strong organizational skills and accuracy in maintaining records.

• Excellent verbal and written communication with strong phone etiquette.

• Ability to take ownership of duties, manage enterprise-level transaction volumes, and work independently.

• Familiarity with collection software, exposure to credit reports, and lease financing practices.

• Time management and prioritization skills with willingness to work occasional overtime.

With a side of (additional skills):

• Customer-focused, professional attitude with relationship-building ability.

• Willingness to complete certifications or advanced training.

• Strong collaboration skills to work with billing, sales, and customer service teams.

• Experience improving collection KPIs such as DSO and delinquency rate.

Accounts Receivable Management & Collections:

• Manage a portfolio of customer accounts to identify, prioritize, and collect overdue invoices via consistent phone, email, and written correspondence.

• Analyze AR aging reports to identify delinquent accounts and root causes of non-payment.

• Negotiate payment plans and terms, escalating complex issues to management when needed.

• Drive improvement in DSO and reduce delinquencies over 60 days.

Dispute Resolution & Reconciliation:

• Investigate and resolve payment discrepancies, billing disputes, short payments, and unapplied cash.

• Collaborate with internal teams to correct ledger errors through comprehensive reconciliations.

Customer Relationship Management:

• Build and maintain professional customer relationships to facilitate timely payments.

• Clearly explain invoices, payment terms, and account status.

• Support account creation, ownership transfers, and process payments (ACH, credit card, etc.).

Reporting & Analysis:

• Generate and analyze AR and collections reports (aging, uncollectible accounts, collection effectiveness).

• Provide insights to management on portfolio health and potential bad debt exposure.

• Maintain accurate, detailed records of collection activities in AR/CRM systems.

Process Improvement & Compliance:

• Identify opportunities to improve collections processes and reduce DSO.

• Ensure compliance with company policies, internal controls, and legal regulations.

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Technical Teams (via MS Teams/F2F)

• Interview #3: Video interview with the Hiring Manager (via MS Teams/F2F)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.