About the Role:
The AR & Collections Associate reports to the Credit & Collections Manager in Mexico. This role is responsible for assisting with a variety of accounts receivable related tasks, focusing heavily on client communications, account monitoring, and collection efforts.
The ideal candidate has a basic understanding of contracts, can perform collection-related tasks in an accurate, timely, and efficient manner, and is able to shift gears and manage multiple responsibilities in an ever-evolving, fast-paced environment. Working with our growing finance team globally, the ideal candidate will work well in a team environment as well as independently
Responsibilities:
Manage a high-volume portfolio of B2B accounts, specifically focusing on proactive monitoring and initial outreach for lower-tier past-due accounts.
Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor.
Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections.
Embrace an AI-friendly mindset and demonstrate a willingness to learn quickly and successfully integrate new automation tools into daily workflows.
Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks.
Identify and resolve billing discrepancies or customer issues that may be delaying payment by collaborating closely with Sales, Renewals, and Operations.
Ensure all collection activities and customer interactions are accurately recorded in the ERP/CRM systems (NetSuite, Salesforce).
Post daily customer payments by recording cash, checks, and credit card transactions.
Use basic knowledge of contracts to understand customer payment terms and identify any account inconsistencies.
Effectively communicate with the Sales, Operations, and Finance teams.
Participating in Governance calls and handling ad hoc projects as assigned
Required Skills:
Bachelor’s degree in accounting/finance or related field.
1-2 years’ experience in accounts receivable and collections can substitute for educational requirements.
Basic knowledge of sales contracts and standard payment terms.
Flexibility to work an early shift schedule to provide coverage and support for European time zones.
Intermediate to Advanced Excel skills.
Strong analytical, organizational, verbal and written communications, and interpersonal skills.
Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment.
Knowledge and experience with automation tools and processes would be an added advantage.
Flexibility and adaptability navigate frequent changes in a fast-growing company
Skills Required
- Bachelor's degree in accounting, finance, or related field
- 1-2 years experience in accounts receivable and collections (can substitute for degree)
- Basic knowledge of sales contracts and standard payment terms
- Flexibility to work early shift to cover European time zones
- Intermediate to advanced Excel skills
- Fluent spoken and written English
- Authorized to live and work in Mexico
- Experience using NetSuite and Salesforce (ERP/CRM)
- Strong analytical, organizational, verbal, written communication, and interpersonal skills
- Self-motivated with ability to multi-task in a fast-paced environment
- Knowledge and experience with automation tools and processes
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — Health coverage starts day one in the U.S., includes dental/vision and mental-health support, and offers an HSA option with employer contributions. Expanded medical travel coverage, abortion travel benefits in the U.S., an EAP, and a Calm subscription further strengthen healthcare support.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO, paid holidays and sick days, and generous parental and family medical leave are highlighted across materials. Remote-first norms and wellness programs are also documented.
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Retirement Support — A U.S. 401(k) plan with a company match (50% up to 6% of pay) is offered alongside life and disability insurance. Access to a personal financial consultant and country-specific pension programs are also noted.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
