The Role
Manage accounts receivable billing escalations, payment disputes, account reconciliations, and customer communications. Provide invoices, statements of account, and proof of service for collections support. Validate accounts before third-party collection transfers, coordinate with external agencies, verify payment disputes, and resolve documentation requests. Lead reconciliation efforts for national accounts and contribute to projects that improve accounts receivable processes and reduce recurring billing escalations.
Summary Generated by Built In
Program:Financial MarketsBLI Name:AR Billing Escalations Team Designation:Analyst and Senior Analyst depending on the experienceNo of Head Count (s):20New Hires/Replacement Hires (HC) by DesignationNew Hire/RampBilled /Unbilled / BU / OPS BenchBillable SFDC ID for Billed New Opportunity Reasons to hire Unbilled / Bench City / Location:Muntinlupa City, Alabang Standardized skillset: [Refer attached excel]see attached Shift (APJ / EMEA / US / Any combination):US Reporting Manager :Jan Eddel Suarez Educational Background:College GraduateExperience Required:2 years Job Description:1. High-Level Escalation & Dispute Management
Monitor and manage the Escalations Mailbox, serving as the primary point
of contact for customers, internal stakeholders, and clients regarding
payment disputes.
Conduct deep-dive account reconciliations to identify root causes of billing
discrepancies and provide definitive resolutions.
Communicate professionally with B2B clients to resolve complex payment
issues and maintain positive business relationships.
2. Internal Support & Documentation (Ticket
Management)
Manage and fulfill internal support requests via the ticket management
system for the collections team
Provide essential billing documentation, including detailed invoices,
Statements of Account (SOA), and verified Proof of Service to facilitate the
collection process.
3. Pre-Collection Validation (Account Validation
Process)
Execute the account validation process by verifying accounts identified for
third-party collection transfer.
Update internal tools and systems to reflect account status, ensuring all
necessary service cancellations are processed accurately prior to agency
transfer.
4. Third-Party Agency Coordination
Manage the interface and external agency coordination with third-party
collection partners.
Verify payment disputes raised by agencies, fulfill document requests, and
perform payment validations to ensure external recovery efforts are
based on accurate data.
5. Special Projects & National Accounts
Lead reconciliation efforts for National Accounts, ensuring large-scale
portfolios are balanced and payments are accurately applied.
Utilize account reconciliation tools to manage process requests, validate
disputes, and resolve missing payments.
Participate in special projects aimed at improving AR processes and
reducing the volume of recurring billing escalations.
Monitor and manage the Escalations Mailbox, serving as the primary point
of contact for customers, internal stakeholders, and clients regarding
payment disputes.
Conduct deep-dive account reconciliations to identify root causes of billing
discrepancies and provide definitive resolutions.
Communicate professionally with B2B clients to resolve complex payment
issues and maintain positive business relationships.
2. Internal Support & Documentation (Ticket
Management)
Manage and fulfill internal support requests via the ticket management
system for the collections team
Provide essential billing documentation, including detailed invoices,
Statements of Account (SOA), and verified Proof of Service to facilitate the
collection process.
3. Pre-Collection Validation (Account Validation
Process)
Execute the account validation process by verifying accounts identified for
third-party collection transfer.
Update internal tools and systems to reflect account status, ensuring all
necessary service cancellations are processed accurately prior to agency
transfer.
4. Third-Party Agency Coordination
Manage the interface and external agency coordination with third-party
collection partners.
Verify payment disputes raised by agencies, fulfill document requests, and
perform payment validations to ensure external recovery efforts are
based on accurate data.
5. Special Projects & National Accounts
Lead reconciliation efforts for National Accounts, ensuring large-scale
portfolios are balanced and payments are accurately applied.
Utilize account reconciliation tools to manage process requests, validate
disputes, and resolve missing payments.
Participate in special projects aimed at improving AR processes and
reducing the volume of recurring billing escalations.
Skills Required
- College graduate
- Two years of experience
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
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The Company
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
