Manage the daily, weekly, and monthly billing cycles, ensuring accurate data is extracted from the ERP/CRM system and invoices are generated and distributed to customers according to established terms and deadlines.
Scrutinize all sales orders, contracts, and supporting documentation to ensure billing information (pricing, discounts, terms, customer details) is correct before invoice creation.
Verify that all invoices comply with local, state, and international tax regulations, sales tax exemptions, and contractual terms (e.g., milestone billing, recurring subscriptions).
Perform periodic reconciliation of the Accounts Receivable sub-ledger to the General Ledger, investigating and resolving discrepancies related to unapplied cash, misposted charges, or billing errors.
Serve as the primary contact for complex billing disputes and inquiries from customers and internal teams, researching issues, issuing credit memos or adjustments, and communicating resolutions clearly.
Identify opportunities to automate or streamline the billing workflow, reduce manual errors, and improve the efficiency of the cash collection cycle.
Assist the Accounting team with period-end close procedures, including preparing billing accruals, deferred revenue schedules, and summary reports related to invoicing activity.
Minimum of 2-3 years of proven experience in an Accounts Receivable, Billing, or Sales Operations role, preferably in a high-volume environment.
Strong hands-on experience with a major ERP system and/or dedicated billing software
Advanced proficiency in Microsoft Excel (including pivot tables, VLOOKUP, and large data manipulation) for reconciliations and reporting.
Exceptional precision and attention to detail are mandatory for identifying and preventing billing errors.
Excellent written and verbal communication skills; ability to explain complex billing matters to non-finance personnel (Sales, Operations) and customers.
Proven ability to professionally manage and resolve billing discrepancies and complex customer issues.
Degree Graduate: Bachelor's degree required, preferably in Business Administration, Finance, Accounting, or a related quantitative field.
Skills Required
- 2-3 years of proven experience in Accounts Receivable, Billing, or Sales Operations
- Experience in a high-volume billing environment
- Hands-on experience with a major ERP system and/or dedicated billing software
- Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, large data manipulation)
- Bachelor's degree in Business Administration, Finance, Accounting, or a related quantitative field
- Exceptional precision and attention to detail
- Excellent written and verbal communication skills
- Proven ability to professionally manage and resolve billing discrepancies and complex customer issues
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
