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Job Summary
The primary duty of this position is to manage a collections portfolio of over 300 accounts in order to maximize prompt payment while maintaining excellent customer relations. Accountable for reducing delinquency for all assigned accounts, by monitoring past due balances & conducting customer follow-up via phone call and email, while meeting department goals and metrics.
DUTIES AND RESPONSIBILITIES
• Exercise independent, direct responsibility for a collection’s portfolio
• Determine which accounts need to be investigated
• Prioritize collection workload according to management policies relating to degree and amount of delinquency.
• Identify & escalate issues that cannot be solved independently which may prevent or delay payment
• Collection of declined credit card invoices in accordance with management policies
• Research credits on account for refund or application to invoices
• Maintain customer data in ERP system as needed to manage accounts receivable portfolio
• Research and interpret bill of ladings and proof of delivery documentation as needed to manage accounts receivable portfolio
• Research of electronic invoicing account (Ariba and B2B)
• Prepare and present account status updates for aging reviews and month end comments
• Special projects as assigned
JOB SKILLS AND TRAITS
• German language- verbal and written.
• Ability to exercise discretion and independent judgment on matters of significance
• Excellent Excel skills including vlook-ups & pivot tables
• Detail-oriented
• Prioritize and meet deadlines
• Ability to perform root cause analysis and drive problem resolution
• Excellent customer service & communication skills
• Ability to build relationships with clients and sales while maintaining a high percentage of collections
• Ability to creatively look for alternative solutions aligned within the policies, frame up issue, and escalate timely
• Submit/re-submit invoices in customer portals (B2B, Ariba)
• Monitor status and drive resolution of payment issues
• Willing to work on European (mid) shift.
• Amenable to work in Ortigas Center, Pasig City
QUALIFICATIONS
• 2 - 5 years of B2B Collection experience
• 2+ years with electronic invoicing (EDI, 3rd Party Postings)
• Collection of high volume and high-profile client accounts
BDA is more than a workplace - it’s a family. For more than four decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.
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Must be 18 years or older to apply.
Top Skills
What We Do
BDA is the nation's premier promotional Merchandise Agency™. We help our clients meet their business needs through the power of branded merchandise. Our clients consist of Fortune 1000 companies worldwide and every major U.S. sports league and team.
Customers come to us to extend their brand reach through strategic initiatives, custom campaigns, integrated eCommerce programs and sports sponsorship activations. And associates come to us for our high energy and high expectations. We are over 900 associates strong, operating in offices around the globe, including our newest office in Manila.
Our Locations:
Atlanta, Austin, Bentonville, Boston, Charlotte, Chicago, Cleveland, Dallas, Denver, Detroit, Greenville, Houston, Indianapolis, Jacksonville, London, Los Angeles, Manchester, Manila, Milwaukee, New York, Newark, Paris, Phoenix, Portland, Providence, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Shanghai, Shenzhen, Washington D.C., and Windsor
Today, the company is celebrating 34 years of business with such high-profile brands as Coca-Cola, Sony, AT&T, NFL, Ford, Starbucks, GE, Kellogg’s, HBO, and many more.
Interested in joining the BDA family? Visit https://www.bdainc.com/culture/
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