The Role
Leads the offshore Client Accounting and Advisory Services team supporting restaurant, franchise, and hospitality clients. Responsibilities include managing managers and client delivery, aligning offshore operations with U.S. stakeholders, improving processes and automation, overseeing metrics, SLAs, capacity planning, profitability, documentation, and change management. The role also handles escalations, hiring and succession planning, performance management, coaching, and cross-functional leadership initiatives.
Summary Generated by Built In
Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Join Aprio's Client Accounting Services - Restaurant, Franchise and Hospitality CAS Team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Accounting Manager to join their dynamic team.
Position Responsibilities:
- Collaborate with US stakeholders to align offshore delivery with firm-wide strategic goals
- Champion technology adoption, automation, and process improvement initiatives
- Oversee daily operations and ensure high-quality work delivery across service and functional teams
- Partner with CAAS practice operations to ensure standardized reporting and product delivery procedures
- Ensure adherence to service-level agreements (SLAs) and operational standards
- Lead change management initiatives and enforce governance of operational processes
- Define, maintain, and enhance operational metrics, dashboards, and reporting tools
- Drive process optimization to maximize offshore team efficiency and effectiveness
- Manage documentation, including guidelines, training materials, and project resources
- Monitor project timelines, allocate resources, and adjust plans to meet deadlines
- Communicate updates, risks, and changes clearly to teams, leadership, and stakeholders
- Develop and implement policies and procedures to improve efficiency and consistency
- Ensure proper capacity planning and workforce utilization across teams
- Serve as the primary escalation point for service issues and ensure timely resolution
- Partner with Talent Acquisition and HR on hiring, succession planning, and organizational design
- Lead performance management, coaching, and career development for managers and team members
- Promote standardization in documentation and use of project management tools
- Represent the RFH group in leadership meetings and cross-functional initiatives
Qualifications:
- Bachelor’s degree in accounting; CPA or equivalent certification preferred
- Minimum of 10 years of progressive experience in US accounting, with at least 3-5 years in a leadership role managing managers and client engagements
- Proven experience managing multiple clients in a multi-entity, multi-industry environment, preferably within professional services
- Solid experience with accounting platforms such as Bill.com and Factura.ai. QuickBooks Online (QBO); Sage Intacct; NetSuite experience is a plus
- Demonstrated ability to lead, mentor, and develop high-performing teams, including Managers and Team Leads
- Experience in budgeting, forecasting, and managing engagement profitability and resource utilization
- Proven track record in driving process improvements, automation, and system or workflow enhancements
- Experience with project and workflow management tools (e.g., Workflow, Wrike or similar platforms)
- Experience in onboarding clients and transitioning/migrating processes between onshore and offshore teams
- Advanced analytical skills with the ability to interpret financial data and provide actionable insights
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively with US-based teams and leadership
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced, remote environment
- Self-motivated, proactive, and resourceful, with a strong sense of ownership and accountability
- High level of professionalism, integrity, and ability to handle confidential information
- Should be flexible with the working schedule
- Amenable to work on a hybrid setup
Perks/Benefits we offer for full-time team members:
- Wellness program
- HMO coverage
- Rewards and Recognition program
- Free shuttle service (provided by CDC | for onsite employees)
- Free lunch meal (For onsite employees)
- On-demand learning classes
- Discretionary time off and Holidays
- Performance-based salary increase
- Discretionary incentive compensation based on client or individual performance
- Hybrid set up to selected roles/location, terms and conditions may apply
- CPA & Certification Assistance and Bonus Program
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation.
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
Skills Required
- Bachelor's degree in accounting
- CPA or equivalent certification
- At least 10 years of progressive experience in U.S. accounting
- At least 3–5 years of leadership experience managing managers and client engagements
- Experience managing multiple clients in multi-entity, multi-industry environments
- Experience with Bill.com, Factura.ai, QuickBooks Online, or Sage Intacct
- NetSuite experience
- Experience leading, mentoring, and developing managers and team leads
- Experience with budgeting, forecasting, engagement profitability, and resource utilization
- Experience driving process improvements, automation, and workflow or system enhancements
- Experience with project and workflow management tools such as Workflow or Wrike
- Experience onboarding clients and transitioning processes between onshore and offshore teams
- Advanced analytical skills and ability to interpret financial data
- Excellent communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced remote environment
- Flexibility with working schedule
- Willingness to work in a hybrid setup
Aprio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aprio and has not been reviewed or approved by Aprio.
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Fair & Transparent Compensation — Pay is generally positioned as competitive and fairly paid across many roles, with clearer benchmarking helped by public job-posted ranges and compensation aggregators.
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Healthcare Strength — Health, dental, and vision coverage is positioned as comprehensive and available from day one for full-time hires, which is stronger than the more typical waiting-period approach.
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Retirement Support — Retirement offerings include a 401(k) with profit sharing and access to FSA/Dependent Care accounts, which can improve total rewards when firm performance supports contributions.
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The Company
What We Do
Aprio is a premier CPA and business advisory firm that advises clients and associates on how to achieve what’s next. Aprio’s associates work as integrated teams across advisory, assurance, tax, outsourcing, staffing and private client services, bringing the best thinking and personal commitment to each client. Across practices, Aprio brings together proven expertise, deep understanding and strategic foresight for industries including Manufacturing and Distribution; Non-Profit and Education; Professional Services; Real Estate and Construction; Retail, Franchise and Hospitality; and Technology and Blockchain. Headquartered in Atlanta, Georgia, Aprio has grown to over 1,000+ team members. To serve clients wherever life or business may take them, Aprio’s teams speak more than 30 languages and work with clients in over 50 countries.
