We provide customer service support to American Express Corporate Card Members, handling day-to-day queries, service requests, and account-related concerns over the phone. The role involves understanding card members’ needs, providing accurate information, resolving issues efficiently, and ensuring a seamless service experience. We focus on delivering high-quality service, maintaining compliance with company policies, and achieving strong customer satisfaction and operational performance.
Responsibilities- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- 24/7 & Rotational shifts including night shifts
- Hybrid environment
- Bachelor’s degree
- Not more than 5 years of difference between highest education degree completion date and
- Joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- A willingness to learn and adapt to new tasks and challenges• Ability to maintain confidentiality
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Ability to work effectively in a team environment
- Demonstrated Dependability/Self Motivating Skills. Change Management Ability
- Demonstrated Ability to Work effectively within a Team Environment as well as independently
- Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
Comfortable with rotational shifts and week offs following US time zones
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Career development and training opportunities
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Skills Required
- Bachelor's degree
- No more than five years between highest education degree completion and joining date
- Must not have enrolled in a prior government apprenticeship program
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- Willingness to learn and adapt to new tasks and challenges
- Ability to maintain confidentiality
- Proficiency in basic computer applications, including Microsoft Office Suite
- Ability to work effectively in a team environment
- Dependability and self-motivation
- Change management ability
- Ability to work independently and collaboratively
- Personal excellence and resiliency in difficult situations
- Comfort with 24/7 rotational shifts, night shifts, and week-offs following US time zones
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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