Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
Fresher / Entry-Level GOC Engineer Responsibilities
- Monitor Itron’s systems, applications, networks, and infrastructure using monitoring tools and promptly report any issues.
- Follow troubleshooting guides to identify, investigate, and resolve basic technical issues. Escalate complex problems to senior engineers when required.
- Respond to customer queries and support requests through phone, email, or ticketing systems.
- Gather relevant information from customers and document incidents accurately in the ticketing system.
- Communicate with customers and internal teams to provide updates on incidents and service requests.
- Assist in monitoring the health and performance of servers, databases, operating systems, applications, and network devices.
- Support routine maintenance activities for infrastructure and applications.
- Follow established processes, standard operating procedures (SOPs), and best practices to ensure service quality.
- Help maintain and update technical documentation, knowledge articles, SOPs, and operational guides.
- Learn and develop technical skills related to network monitoring, system administration, and Itron platforms.
- Demonstrate a customer-focused mindset and contribute to delivering a positive support experience.
- Participate in shift-based operations and collaborate with global teams to ensure continuous service availability.
- Be willing to work in a 24x7 support environment.
Desired Skills & Attributes
- Basic understanding of computer networks, operating systems, and IT infrastructure.
- Good communication and problem-solving skills.
- Eagerness to learn new technologies and support processes.
- Ability to work effectively in a team environment.
- Strong attention to detail and willingness to follow established procedures.
- Customer-focused attitude and a proactive approach to learning.
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
Itron Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Itron and has not been reviewed or approved by Itron.
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Healthcare Strength — Medical, dental, and vision coverage are complemented by HSA/FSA options, life and disability insurance, an EAP, and mental‑health resources, with plans characterized as strong for U.S. employees.
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Retirement Support — A 401(k) with company match is standard, and recent company materials describe a comparatively strong matching formula alongside access to an ESPP.
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Leave & Time Off Breadth — Policies include unlimited PTO for many salaried roles and paid holidays. Hybrid/remote options also appear in recent postings.
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What We Do
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our proven portfolio of smart networks, software, services, meters and sensors helps our customers better manage energy and water for the people they serve.
