The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management.
ResponsibilitiesESSENTIAL
- Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.
- Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
- Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
- Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
- Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
- Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.
- Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
Identify, Evaluate, and Interpret trends for detailed analysis of data.
NON-ESSENTIAL
- Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.
- Undertake continuous improvement training programs and specific projects as instructed by management.
- Assist Engineers with all technical support functions.
- Handle escalated queries from Administrators.
- Assist with any other duties as and when required.
REQUIRED
- B. Tech in Electronics /Electrical/Mechanical Engineering
- Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
- Knowledge of MS-Office and computer fundamentals
- Must be willing to Work from office as and when needed.
DESIRED
- 0-1-year experience in Support Operations
- Knowledge, Skills, Abilities and Other Characteristics
- Excellent Verbal & Written Communication Skills in English
- Creative thinking and teamwork skills
- Possessing a proactive, positive, “can-do” attitude
- Gives and receives constructive feedback.
- Able to perform multitasking.
- Ensures that others involved in a project or effort are kept informed about developments and plans
About Us
Overview
Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.
Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.
In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).
Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.
At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.
Skills Required
- B.Tech degree in Electronics, Electrical, or Mechanical Engineering
- Ability to work rotational shifts totaling 42.5 hours weekly, including mornings, evenings, nights, and weekends
- Knowledge of Microsoft Office and computer fundamentals
- Willingness to work from the office when needed
- 0–1 year of experience in Support Operations
- Excellent verbal and written English communication skills
- Creative thinking and teamwork skills
- Proactive, positive, can-do attitude
- Ability to give and receive constructive feedback
- Ability to multitask
- Ability to keep project participants informed of developments and plans
Oceaneering Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oceaneering and has not been reviewed or approved by Oceaneering.
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Healthcare Strength — Healthcare offerings are portrayed as comprehensive, including private medical insurance and broad medical, dental, and vision coverage tailored to local markets. In several contexts, coverage is characterized as good to outstanding.
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Retirement Support — Retirement programs include pension/retirement plans and a U.S. 401(k), which are consistently highlighted as part of a competitive package. These elements are described as contributing meaningful value to overall compensation.
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Leave & Time Off Breadth — Leave programs include PTO/vacation, paid holidays, and paid sick leave, with annual leave emphasized globally. Time-off provisions are noted as a steady component of total rewards even when salary opinions differ.
Oceaneering Insights
What We Do
Oceaneering pushes the frontiers of deep water, space and motion entertainment environments to execute with new, leading-edge connections to solve tomorrow’s challenges, today. As the trusted subsea connection specialist, our experience combined with the depth and breadth of our portfolio of technologies allows us to engineer solutions for the most complex subsea challenges. From routine to extreme, our integrated products, services, and innovative solutions safely de-risk operational systems, increase reliability, and enable a lower total cost of ownership. We are connecting what’s needed with what’s next as the world’s largest ROV operator and the leading ROV provider to the oil and gas industry with over 300 systems operating worldwide. With our safety-focused and innovative approach, we responsively and decisively react to subsea challenges while providing solutions swiftly and efficiently.
