- Provide remote technical support to business users, identifying and researching issues.
- Operate in a 24x7 shift pattern, ensuring round-the-clock support.
- Respond to calls and emails for technical and functional support, including troubleshooting and report generation.
- Document and track issues, ensuring timely resolution of service center tickets.
- Meet defined service level agreements for resolving service requests and incidents.
- Collaborate with internal IT teams, providing documentation and access support.
- Process security forms and assist with application and network performance KPIs.
- Maintain excellent communication with users and internal teams.
- Demonstrate problem-solving skills and attention to detail in issue resolution.
- Bachelor's degree in Computer Science or equivalent experience.
- 0-6 months of IT support or call center experience, preferably with Windows 11 or Linux.
- Excellent communication skills in English, both verbal and written.
- Ability to work independently and adapt to rotational shifts.
- Knowledge of Windows 11 OS, Active Directory, MS Office, and O365 is preferred.
- Teamwork and interpersonal skills are essential for effective collaboration.
- Analytical and problem-solving skills to tackle technical issues.
- Organizing and planning skills to manage support requests efficiently.
- Desirable: Microsoft, Cisco, and ITIL certifications.
- A proactive and customer-centric approach to support delivery.
Overview
Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.
Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.
In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).
Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.
At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.
Skills Required
- Bachelor's degree in Computer Science or equivalent experience
- 0–6 months of IT support or call center experience
- Experience with Windows 11 or Linux
- Excellent verbal and written English communication skills
- Ability to work independently and adapt to rotational shifts
- Knowledge of Windows 11, Active Directory, Microsoft Office, and Microsoft 365
- Teamwork and interpersonal skills
- Analytical and problem-solving skills
- Organizing and planning skills
- Microsoft, Cisco, or ITIL certifications
- Proactive and customer-centric approach to support delivery
Oceaneering Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oceaneering and has not been reviewed or approved by Oceaneering.
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Healthcare Strength — Healthcare offerings are portrayed as comprehensive, including private medical insurance and broad medical, dental, and vision coverage tailored to local markets. In several contexts, coverage is characterized as good to outstanding.
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Retirement Support — Retirement programs include pension/retirement plans and a U.S. 401(k), which are consistently highlighted as part of a competitive package. These elements are described as contributing meaningful value to overall compensation.
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Leave & Time Off Breadth — Leave programs include PTO/vacation, paid holidays, and paid sick leave, with annual leave emphasized globally. Time-off provisions are noted as a steady component of total rewards even when salary opinions differ.
Oceaneering Insights
What We Do
Oceaneering pushes the frontiers of deep water, space and motion entertainment environments to execute with new, leading-edge connections to solve tomorrow’s challenges, today. As the trusted subsea connection specialist, our experience combined with the depth and breadth of our portfolio of technologies allows us to engineer solutions for the most complex subsea challenges. From routine to extreme, our integrated products, services, and innovative solutions safely de-risk operational systems, increase reliability, and enable a lower total cost of ownership. We are connecting what’s needed with what’s next as the world’s largest ROV operator and the leading ROV provider to the oil and gas industry with over 300 systems operating worldwide. With our safety-focused and innovative approach, we responsively and decisively react to subsea challenges while providing solutions swiftly and efficiently.
