Apprentice Claims - Early Career 2025

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.  This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.  

Joining the AIG Apprentice Programme is a great way to enhance your business acumen and gain insight into a large corporation, as well as learn more about the insurance industry. Placement students are placed into substantive roles that have an immediate and integral impact on the business. You’ll specialise in one of the core industry areas – underwriting, claims or direct client advice.

The Apprenticeship in Insurance Practice is a programme that runs over three years, which on successful completion, will result in the apprentice receiving a BA honours degree (level 8) in Insurance Practice awarded through IT Sligo, the education provider for the programme. The Apprenticeship programme is based on an 'earn and learn' model and the cost of the course is fully funded by the Government while the employer covers the cost of the salary of the apprentice. This means that the apprentices will work full-time in a role in Dublin with one day a week on average set aside for formal learning, through a distance learning module. This role will be a three-year fixed term contract.

When you join AIG, you will receive a tailored induction and will be assigned a business supervisor and mentor to provide support throughout the scheme.

We will work with you to enable you to reach your development goals and aspirations for your career at AIG. In return, we expect you to bring the commitment and drive to add significant value to the company.

·Contributing to a positive culture of teamwork, flexibility, learning and development

·Managing workloads to provide good service in a busy environment

·Driving performance with ability to work closely with leaders(s) and team(s)

·Building strong relationships with brokers/clients and ability to collaborate across all teams

·Optimizing sales/renewal/rate and retention opportunities with Brokers and Sales

·Supporting our strategy and values within the team

·Finding solutions to difficult and challenging situations

·Ability to review our systems and processes, finding better more effective ways to do business, while keeping the customer focus

·Adhering to all service and reporting timelines agreed for our business

·Gain an understanding of the Claims functions, including processes, fraud & recovery, vendor and data governance

·Build competency in using applications to manipulate large data sets and creating analyses

·Support a range of business initiatives and strategies with a data & analytics

·Deliver analysis of performance trends, inconsistencies, and opportunities

·Provide support to operations to analyse key metrics that balance the need for customer excellence with execution

·Build and maintain strong and effective relationships with key business stakeholders to fulfill projects and programs

·Maintain best practices to promote consistency throughout claims analytics

What we’re looking for:

• Focused, diligent & be committed to work and studying for a level 8 education programme at the same time

• Able to communicate effectively (in both written and verbal form)

• Previous work experience and/or a record of successful teamwork a plus

• Committing to the customer

• Strong analytical, quantitative, and interpersonal skills

• Take ownership & accountability for own actions and responsibilities

• Have attention to detail and time management

• Have the ability to manage own workload

• Strong relationship building skills

• Aptitude to make real time decisions based on changing information

• Good negotiation skills

• Problem solving abilities

There are three ways to qualify for the programme:

• Mature students – if over 23 years there are no minimum educational requirements - documented interview required

• FETAC Level 5 qualification holders*

• Between 18 and under 23 years – Leaving certificate, minimum of 160 points to include two honours in higher level paper and passes in Maths and English/Irish with specific requirements on grades/levels*

*More information can be viewed on the III website https://www.earnandlearn.ie/

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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