Applications Support Analyst- Hybrid

The Applications Support Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

The role will be with Services - Client experience group. This group currently consists of 2 core streams: Business Command Center (BCC) & Orion group.

Business Command Center (BCC) supports the Citi Trade and Treasury Solutions (TTS) and Securities Services (SS) business organizations globally. The BCC provides centralized command and control functionality associated with Major Incident and Problem support, ensuring continuous improvement of the quality of our service offerings. The group is responsible for enhancing business, operational, and support processes by ensuring transparency, consistent severity and impact assessment, rapid resource engagement, appropriate escalation, and timely communication during outages.

Orion group on the other hand is primarily responsible for setting up & monitoring TTS business critical flows. The group follows the Site Reliability Engineering (SRE) principles and aims to deliver observability and production resiliency solutions. The key objective for this group is to design & implement business critical real time monitoring solutions e.g. dashboards to provide teams ability to identify & troubleshoot issues faster (reduce mean time to resolve - MTTR).

Responsibilities:

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.

• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.

• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.

• Partners with appropriate development and production support areas.

• Participates in validation and testing activities.

• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.

• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.

• Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.

• Exchanges ideas and information in a concise and logical manner.

• Performs other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1+ years experience or interest about apps support procedures, concepts and of other technical areas.

• Participation in some process improvements.

• Be able to work under pressure

• Analytical and troubleshooting skills.

• Knowledge in banking applications and server infrastructure

• Good interpersonal and communication skills, great teammate

• Familiar with Observability and Site Reliability Engineering (SRE) Principles

• Experience with some scripting language (like python, SQL, MongoDB or similar) for automation of manual operational toil

• Strong trouble shooting or problem solving skills

• Experience working with global or multi-regional teams.

Education:

• Bachelor’s/University degree or equivalent experience

• Required hands on tech expertise on UNIX and SQL

• Desirable experience on Java application servers such as WebSphere, Weblogic, Tomcat etc.

• Desirable experience on supporting IBM MQ

• Desirable experience on scheduling tools such as Autosys

• Desirable experience on monitoring tools such as GENEOS ITRS or AppDynamics, Grafana

• Desirable MS Office suite

• Service Now knowledge is a plus

24x7 coverage between Mornings and Afternoon shifts (Weekdays and Weekends)
Expectation to work on public holidays

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Full Time Salary Range:

$58,656.00 - $72,350.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Dec 26, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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