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The Position
** Candidates with less experience and fresh graduate will be considered as Assistant Applications Specialist
Main Tasks :
- Provide pro-active field applications support to both internal and external customers
- Provide evaluation support in project implementation
- Update and communicate application information regularly
- Assist in daily operation activities of Applications Team
Details upon main tasks
Provide pro-active field applications support to both internal and external customers
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To provide professional on-site applications and troubleshooting support for customers in CPS product portfolio
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Maintain good relationship and collaborate with internal and external customers
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Provide professional application support on project implementation, including but not limited to System validation and Data Reporting, Customer Training, hyper-care for live-run activities.
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Provide pre-sales cycle e.g tender/contract requirement consultation and advice
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Regularly update all relevant account-related and daily activities via REXIS or equivalent system to ensure proper customer care, monitoring and resolution
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Keep up-to date knowledge including instrument operation and application related information
Update and communicate application information regularly
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Visit and check regularly intranet/emails and all available channels to keep up-to-date application information
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To communicate within application team and headquarters on all relevant application issues
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Ensure important information are passed to colleagues and relevant customers and follow up actions are performed as per RDHKL compliance guidelines
Assist in daily operation activities of Applications Team
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Provide second-line application support to the team when necessary
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Provide training, mentoring and technical advice to other Specialists
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Assist Applications Supervisor to maintain and achieve team’s KPI and quality standards
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Engage in projects and taskforces related to business needs
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Pro-actively feedback challenges at frontline and improvement area related to business to Application Supervisors
Education :
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Bachelor degree in Medical Laboratory Science , Biomedical Science, Biochemistry or other relevant Science discipline
Experience :
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More that 2 years working experience in Applications / Customer Support /Laboratory
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Point of Care /Mass Spectrometry experience is a PLUS.
Special Knowledge :
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Clinical Laboratory Workflow and clinical analyzers
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Knowledge of business management preferred
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Proficient in common computer software knowledge including WORD, EXCEL, POWER POINT etc.
** Candidates with less experience will also be considered as Assistant Applications Specialist
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
Top Skills
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
