The Role
Provide technical support and create component-level project quotations for fire protection, booster, deep well, and wastewater pump systems. Support distributors and commercial teams through equipment selection, sizing, troubleshooting, and training. Document market intelligence and ensure high-quality, cost-effective solutions.
Summary Generated by Built In
Provide specialized technical support and project quotation services for Franklin Electric’s & WDM water portfolios, serving as the primary technical resource for authorized distributors and the commercial team. The Applications Engineer is responsible for the correct selection, sizing, and component-level quotation of fire protection systems (ECI), constant pressure booster systems (surface and submersible), deep well pump systems and wastewater transfer applications, ensuring the company remains indispensable through the consistent delivery of Quality, Availability, Service, Innovation, and Cost-effective solutions.
Key Responsibilities
- Provide remote technical support (hotline) to distributors, end users, contractors and the commercial team for product selection, troubleshooting, and application questions.
- Elaborate component-level project quotations for fire protection systems (ECI), constant pressure booster systems (surface and submersible, with and without VFDs), deep well pump systems, and wastewater transfer applications
- Support authorized distributors and the commercial team throughout the technical-commercial cycle, from equipment selection to quotation delivery
- Provide training on new and core products to distributors and end user technical teams
- Gather, document, and communicate relevant market intelligence and field learnings to the Technical Service & Applications team
- Behave in accordance with Franklin Electric values and professional conduct standards at all times
Skills, Knowledge and Expertise
EXPERIENCE: At least 2 years of experience in related technical roles (mechanical or electrical equipment, pumps, motors, HVAC, or fluid systems). Experience is desirable but not mandatory; the right candidate with a strong aptitude and willingness to learn will receive full product training.
SKILLS:
- Business-level English proficiency – written & verbal (required for technical documentation review and communication with corporate engineering teams
- Dependable, self-motivated, and displays initiative
- Results and goal oriented
- Customer growth oriented
- Effective communication skills – written & verbal, internal & external customers
- Strong problem analysis and problem-solving skills, innovative
- Professional in all manners
- High-level attention to detail, high level accuracy and reliable results
- Call to action
- Teamworking ability
About
Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America’s pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.
Skills Required
- At least 2 years experience in mechanical or electrical equipment, pumps, motors, HVAC, or fluid systems
- Experience with pump selection, sizing, and component-level quotation (including VFDs and submersible systems)
- Business-level English proficiency (written and verbal)
- Strong problem analysis and problem-solving skills
- Effective written and verbal communication skills for internal and external customers
- Dependable, self-motivated, initiative-taking, teamworking ability, and high attention to detail
- Ability or willingness to deliver product and technical training to distributors and end-user teams
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The Company
What We Do
Founded in 1944, Franklin Electric has grown from a small motor manufacturing company into a leading global provider of complete water systems and fueling systems. Franklin Electric's principal markets include clean water systems, water transfer and grey water systems, and fueling systems. Headquartered in Fort Wayne, Indiana, Franklin serves all corners of the world with facilities spanning the globe.
