Applications Administrator II (SQL, Helpdesk)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Location/Division Specific Information

Location: Richmond, VA

Division: Labs - Information Technology

Full time, Benefits, Annual Bonus, 401k Match, PTO

Discover Impactful Work:

Provides basic implementation, operational and maintenance support for enterprise applications. Maintains a stable systems environment with minimal downtime and maximum performance. For the Labs this also includes support for analytical software and associated dedicated hardware as well as administrative support for server based laboratory applications.

A day in the Life:

• Serves as a troubleshooter and resolves problems inherent in order processing issues. Seeks advice/input on more sophisticated problems
• Installs and maintains enterprise and/or laboratory application software (including dedicated hardware), application code deployments and configuration changes.
• Implements change requests and qualifications.
• Liaises with other internal groups and vendors.

Keys to Success:Education

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years’) or equivalent combination of education, training, & experience.

Knowledge, Skills, Abilities

• General understanding of server administration and architecture (Windows Server, Linux). Ex. navigating Linux directory structures, understanding Windows services
• Ability to interact with relational databases (primarily Oracle, some SQL Server). Ex. authoring Structured Query Language (SQL)-based queries
• Some support knowledge of the applications/technology being supported
• Basic support knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.)
• Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups
• Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments at PPD, or with software vendors
• Self-motivated with the initiative to see issue resolution through to completion
• Business focused approach with strong interpersonal skills
• Positive attitude with a commitment to a high quality of work
• Ability to learn new technical skills

Physical Requirements / Work Environment

• Work is performed in an office/ laboratory/clinical/and/or home office environment with exposure to electrical office equipment.
• For Labs-based staff travel up to 60-80% of time, domestically with extended overnight stays. Light/occasional travel for corporate-based staff.
• For Labs-based staff, exposure to biological fluids with potential exposure to infectious organisms.
• Ability to wear personal protective equipment when required.
• Exposure to fluctuating and/or extreme temperatures on rare occasions.
• Frequently stationary for 6-8 hours per day.
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists
• Frequent mobility required.
• Occasional crouching, stooping, bending and twisting of upper body and neck.
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
• Frequently interacts with others to obtain or relate information to diverse groups
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of intense concentration.
• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence
• Regular and consistent attendance.