Work Schedule
Third Shift (Nights)Environmental Conditions
OfficeJob Description
Position Summary
The Application Administrator provides day-to-day L2 operational and administrative support for the Clarity PPM platform. The role is responsible for routine incidents, service requests, application monitoring, data-integrity checks, batch and interface monitoring, access administration, configuration support, documentation, testing support, and operational procedures. The position is designed to develop into a broader Clarity application support role through structured knowledge transfer, hands-on production support, cross-training, and progressive technical development.
Key Responsibilities
- Provide L2 support for routine Clarity incidents and service requests.
- Own assigned tickets through resolution or appropriate escalation.
- Maintain timely ticket updates, resolution notes, and supporting documentation.
- Perform routine Clarity administration and operational support.
- Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes.
- Identify failed jobs, interfaces, or scheduled processes and follow documented recovery or escalation procedures.
- Perform routine data-integrity checks and document results.
- Assist with operational data validation and corrective-action procedures.
- Support user access, permissions, and application-administration requests in accordance with approved processes.
- Support periodic Clarity license-utilization reviews and reporting.
- Assist with application configuration activities under established standards and procedures.
- Assist with testing of incidents, fixes, enhancements, upgrades, patches, and releases.
- Create and execute defined test cases.
- Support UAT preparation and coordination.
- Support production-readiness checks and post-deployment validation.
- Support planned production deployments and weekend maintenance activities.
- Maintain operational runbooks, knowledge articles, Known Error Database entries, standard operating procedures, and support documentation.
- Participate in knowledge-transfer activities with the incumbent managed service provider.
- Ensure new operational knowledge is documented and shared with the team.
- Support incident, request, problem, change, and release-management processes.
- Assist with service KPI, SLA, backlog, and operational reporting.
- Support Disaster Recovery exercises and documented recovery procedures.
- Assist with user guidance and maintenance of training materials.
- Coordinate with Developers and the Team Lead on incidents requiring advanced functional or technical analysis.
- Coordinate with infrastructure or other support teams using documented escalation procedures.
- Execute administrative activities in accordance with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures.
- Maintain required control evidence for access changes, operational checks, and support procedures.
- Assist with periodic access reviews, audit evidence collection, and control testing.
- Participate in the team's 16x5 support coverage model.
- Participate in on-call support as assigned and appropriate for the role.
- Support planned weekend patches, releases, deployments, and maintenance activities.
- Develop technical capability in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs through structured cross-training.
Required Qualifications
- Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support
- Fields of Study: Information Technology, Computer Science, Engineering, Business Systems, or a related discipline.
- Foundational knowledge of enterprise application support or application administration.
- Basic understanding of relational databases and SQL.
- Strong analytical and troubleshooting capability.
- Ability to follow documented operational and change-control procedures.
- Strong attention to detail and documentation.
- Ability to communicate effectively with business users and technical teams.
- Demonstrated ability to learn new technologies.
- Ability to support scheduled weekend maintenance and participate in an on-call rotation as required.
Required Clarity PPM Skills and Experience
- Foundational to early-career hands-on experience with Clarity PPM administration or production application support.
- Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures.
- Basic SQL skills for data validation, investigation, and operational support.
- Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations is required. Deeper hands-on proficiency can be developed through structured training and experience in the role.
- Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation.
- Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures.
- Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation.
- Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles.
- Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred.
- Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time.
Technical / Functional Skills
- Clarity PPM administration
- SQL
- Application configuration
- Application monitoring
- Batch and scheduled-job monitoring
- Interface monitoring
- Data-integrity validation
- User and access administration
- REST APIs
- XML and web services
- Linux
- GEL scripting
- NSQL
- XOG
- Knowledge Management and KEDB
- SOX control execution
- Access-management and change-control procedures
Key Success Measures
- Timely and accurate completion of incidents and service requests
- Effective monitoring and escalation of production issues
- Reliable execution of operational checks
- Accurate data-integrity and monitoring activities
- Quality and completeness of support documentation
- Growth in Clarity functional and technical capability
- Increased ability to independently resolve routine application issues
- Effective contribution to 16x5 support coverage
- Effective participation in weekend maintenance and on-call support
- Compliance with SOX, access, operational, and change-control requirements
Working Hours:
India: 05:30 PM to 02:30 AM IST
Philippines: 08:00 PM to 05:00 AM PHT
Skills Required
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Systems, or a related discipline
- At least 2 years of experience in enterprise systems administration and infrastructure support
- Foundational knowledge of enterprise application support or application administration
- Foundational hands-on experience with Clarity PPM administration or production application support
- Knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and operational procedures
- Basic SQL and relational database knowledge for data validation and investigation
- Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations
- Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation
- Experience supporting incident and service-request queues, ticket updates, and escalation procedures
- Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation
- Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles
- Strong analytical, troubleshooting, communication, attention-to-detail, and documentation skills
- Ability to follow operational, change-control, access-management, security, and segregation-of-duties procedures
- Ability to support scheduled weekend maintenance and participate in an on-call rotation
- Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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