Front-end applications used by agents and technicians require thorough testing to ensure seamless daily navigation and high operational efficiency. Addressing potential friction points in user workflows involves evaluating monthly system deployments and collaborating directly with business partners to advocate for high-value enhancements. This role solves complex usability and system reliability problems, ensuring tools deliver business value without disrupting existing operations.
What Success Looks Like (Objectives):
- Develop and maintain test cases using business and IT requirements to validate that monthly deployments meet operational needs
- Evaluate incoming requirements to advocate for optimal end-user experience and efficient application navigation
- Partner with marketing, sales, product teams, and IT to align product delivery with core departmental goals
- Proactively communicate system changes, feature improvements, and defect fixes in non-technical terms to broad stakeholder groups
- Leverage AI tools, such as Google Gemini, to develop and implement work aids that optimize testing workflows and execution
- Ensure final product updates deliver measurable value to users without introducing risks to active business processes
Core Skills, Competencies, and Key Experiences (What you’ll bring)
- Aptitude for defining problems, analyzing data, establishing facts, and deriving actionable conclusions
- Ability to plan for future deliverable roadmaps while concurrently maintaining active release schedules
- Capability to navigate varied workplace situations and execute responsibilities with minimal direct supervision
- Internal drive to seek out process improvements and independently lead key departmental initiatives
- AI Application skills to integrate generative AI tools into daily problem-solving and task execution
- Strong cross-functional collaboration and communication skills to bridge technical and business requirements
Additional Qualifications:
- Experience working with Customer App (CAP) or other agent CRM applications
- Experience in a call center environment
Candidates must be willing to participate in at least one in-person interview.
Minimum Requirements:
- Minimum Education: Bachelor's Degree or equivalent practical experience
- Minimum Experience: 2 years of experience in user experience testing with front-end applications or equivalent operational experience
- Required Technical Skills: Must have at least 2 years of experience with:
- Front-end application testing frameworks
- Test case development and requirement traceability
- Defect tracking and cross-departmental communication
Visa sponsorship not available for this position
Salary Range
Compensation: $63,150.00/Year - $90,000.00/Year
About Our Department
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
About Our Company
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Benefits
We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email [email protected].
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Skills Required
- Bachelor's degree or equivalent practical experience
- Two years of experience in user experience testing with front-end applications or equivalent operational experience
- At least two years of experience with front-end application testing frameworks
- At least two years of experience with test case development and requirement traceability
- At least two years of experience with defect tracking and cross-departmental communication
- Experience working with Customer App (CAP) or other agent CRM applications
- Experience in a call center environment
- Willingness to participate in at least one in-person interview
What the Team is Saying
What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
