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How you’ll make an impact:
As an Application & Technical Support Specialist within our Application & Technical Support (ATS) team, you will be providing technical guidance and support to our clients for our software, StrataJazz®. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. In this role you will:
- Deliver a best-in-class customer experience by providing technical assistance and support following go-live of StrataJazz® implementation and optimization projects
- Partner with customers to solve specific issues in an expedient and professional fashion
- Own customer communication from initial point of contact through issue resolution
- Independently troubleshoot issues using technologies including SQL and Analysis Server
- Recommend mitigation approaches and confirm a satisfactory outcome is reached
- Assess risks and escalate issues to Leadership when related to customer satisfaction
- Work closely with the DevOps team to solve escalated issues
- Discuss the current configuration of our product with customers and help advise on recommended updates to their procedures and our software
- Collaborate closely with team members while fostering a respectful and secure team environment
What we’re looking for:
- Professional and/or academic experience in SQL and relational database concepts
- Excellent communication skills including customer facing experience
- Experience in technical issue resolution and escalation procedures
- Ability to learn quickly and adapt to new challenges and change
- Proven experience in managing multiple projects with multiple priorities
How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home.
Thinking about applying?
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to [email protected].
Here @ Strata…
Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.
We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
Our Core Values:
While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.
- We connect with positive intent.
- We are helpful.
- We own it.
- We get better every day.
- We are humble.
Strata is committed to fair and equitable compensation practices. Full-time roles are eligible for an annual bonus based on both individual and company performance. Find out more about Strata benefits here.
Top Skills
What the Team is Saying
What We Do
Strata provides financial software, data, and insights to drive decisions and performance.
Why Work With Us
We are working to solve uniquely challenging financial problems in healthcare, higher education and financial institutions. We embrace learning, collaboration, and continuous career growth. We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change.
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Strata Decision Technology Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We support both remote & hybrid work. Regardless of location, you’ll have the chance to visit our Chicago HQ for company events!
