Job responsibilities:
- Provide resolution of all user and technology issues on the Production instance of the data solution application suite that involves tech troubleshooting on various systems and tools.
- Bring SRE mind-set to the application support Org. Follow 70-30 Prod Support & SRE hybrid model.
- Contribute on traceability and observability of the cloud based applications using CloudWatch and Datadog etc.
- Focus on Toil automation and Self-service tooling to avoid repetitive manual tasks.
- Support and Technology lifecycle management of the various Cloud and Linux based applications.
- Coordinate and execute all software deployments into Production environments with the help of automated CI/CD pipeline.' and 'Own major production incidents, working closely with other technology teams in order to resolve business-impacting issues
- Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
- Liaising with application development and infrastructure teams targeting on-going development, production activity and release management
Required qualifications, capabilities, and skills:
- 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- AWS/Cloud based monitoring
- Experience supporting AWS cloud based applications
- Python/Shell Scripting
- AWS services- S3, EC2, Glue, Apache Spark, Snowflake, Argo Workflows, RDS
- Application Performance monitoring tools : Datadog/Splunk/AppDynamic/Dynatrace/Grafana/Splunk
- Schedulers - Glue/Bridge/Step/Control-M / Autosys
- Monitoring - Geneos, Datadog / CloudWatch
Preferred qualifications, capabilities, and skills:
- Strong written and verbal communication skills
- Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions.
- Self-driven & proactive
- Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
- Prior knowledge in JAVA is a plus
- Advanced English level
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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