Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Scientific Support
- Provide high level scientific support and operator training to customers on Roche Centralized and Point of Care Solutions products.
- Handle and provide solutions on reagent and software problems due to customer complaints. When needed, documents of customers’ complaints or questions to be dispatched to 2nd level support or service.
- Ensure follow-up until issue has been resolved
- Provide emergency after-hours scientific and troubleshooting support.
- Provide scientific documentation to customers
Training and Development
- Participate in operator trainings and seminars and workshops (to enhance knowledge of instruments, Reagents & products and continuous improvement of support level)
- Maintain and update product knowledge
Controlling and Reporting
- Ensure immediate and appropriate documentation of customer communication in the CRM system in order to keep the local customer database up to date
- Comply with the Corporate Complaint Management Process.
- Participate in meetings with other teams (Technical Support, Sales & Marketing)
Business Development
- Ensure customer satisfaction and long term customer loyalty by building trust & good relations.
- Support and assist to identify business opportunities in the market
Essential/Minimum
- B.S. Medical Laboratory Sciences, Histopathology, Biology, Chemistry or Biochemistry or work related experience
- Fluent in Hebrew and English, (oral and written)
- Technical vocabulary & terminology
- Advanced computer skills (Windows and Microsoft Office)
- Good knowledge and experience in histopathology dept. (Stains & techniques)
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
Top Skills
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
