The Application Support Specialist is responsible for supporting, maintaining, and optimizing the operational systems and applications used across the company. This role requires broad interaction with staff throughout Central Trust’s footprint and plays a key part in ensuring smooth daily operations. The position reports directly to the Chief Operating Officer.
Primary Responsibilities
• Maintain a strong working knowledge of all applications and systems used by Central Trust, including the trust accounting system, portfolio management and reporting system, custodial asset system, and other supporting applications.
• Review system and application upgrade documentation; communicate enhancements, changes, and impacts to staff.
• Provide day to day application and product support to Central Trust Company employees. • Assist with managing user accounts, permissions, and access rights across multiple applications.
• Serve as an escalation point for application support and troubleshooting, including coordination with system vendors on priority support tickets.
• Identify opportunities to improve processes, enhance service delivery, and maximize the value of existing applications.
• Prepare accurate and timely management reports for senior and executive leadership.
• Retrieve, analyze, and interpret account and transactional data from various applications to support research, reporting, and company initiatives.
• Maintain and update knowledgebase articles, technical support procedures, and troubleshooting guides.
• Assist with business continuity and disaster recovery planning and processes.
• Provide backup and assistance to other members of the Application Support team.
• Perform other duties as assigned by the Chief Operating Officer.
Preferred QualificationsRequired Qualifications
• Bachelor’s degree in finance, business, accounting, or a related field; equivalent relevant experience will be considered.
• Ability to work effectively both independently and as part of a team.
• Strong data analysis skills, including the ability to work with large datasets and produce meaningful insights for management.
• High attention to detail and a collaborative, problem solving mindset.
• Excellent organizational and time management skills.
• Strong written, verbal, and interpersonal communication skills.
Skills Required
- Bachelor's degree in finance, business, accounting, or related field (or equivalent relevant experience)
- Ability to work effectively independently and as part of a team
- Strong data analysis skills, ability to work with large datasets and produce insights
- High attention to detail and collaborative, problem-solving mindset
- Excellent organizational and time management skills
- Strong written, verbal, and interpersonal communication skills
Central Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Central Bank and has not been reviewed or approved by Central Bank.
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Retirement Support — A two-part 401(k) combines a 50% match on the first 6% contributed with an automatic 4% nonelective employer contribution, with auto-enrollment and auto-escalation. Employer funds vest on a graded schedule reaching 100% at five years.
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Leave & Time Off Breadth — PTO for full-time staff starts at 18 days per year and increases with service up to 27 days, and the organization follows the Federal Reserve holiday schedule. Part-time employees accrue PTO on a pro‑rata basis.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are offered with eligibility typically beginning the first of the month after hire, alongside HSA and FSA options. Life, AD&D, and short- and long-term disability plus an EAP enhance health and protection.
Central Bank Insights
What We Do
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states. Central Bank specializes in community banking, with a particular focus on delivering leading-edge technology through its network of more than 150 facilities operating in Missouri, Kansas, Illinois, Colorado, Iowa, Tennessee, North Carolina, Florida, and Oklahoma, as well as more than 22,000 ATMs nationwide. Member FDIC. "Strong Roots. Endless Possibilities." reflects our long-standing commitment to the communities we serve, as well as our commitment to delivering high-quality, leading-edge financial products and services that help our customers and communities grow and succeed. As our product and service offerings continue to expand, we assure you that our commitment to the community will only grow stronger. All of our lending decisions are made locally in the community you live. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
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