The Role
The Application Support Specialist develops custom software solutions, maintains integrations, collaborates with clients, troubleshoots issues, and documents technical processes.
Summary Generated by Built In
We are looking for a technically skilled Application Support Specialist to support the development and delivery of customized software integrations and solutions for enterprise customers. This position plays a key role in translating business requirements into scalable technical solutions while partnering closely with clients throughout implementation projects.
This role is ideal for someone who enjoys combining hands-on development work with customer interaction and cross-functional collaboration.
Responsibilities
- Create and enhance custom software solutions that support client operational needs and business workflows.
- Develop and maintain integrations between systems using modern API frameworks and data exchange technologies.
- Collaborate directly with customers to understand business processes, gather technical requirements, and recommend effective solutions.
- Guide clients through implementation discussions, technical reviews, and solution demonstrations.
- Act as a trusted technical resource during customer engagements, ensuring projects remain aligned with expectations and timelines.
- Troubleshoot integration and application issues, identify root causes, and deliver timely resolutions.
- Produce clear technical documentation for integrations, workflows, configurations, and system architecture.
- Work closely with internal teams to support successful deployments and ongoing solution improvements.
- Ensure development work follows established coding practices, quality standards, and performance expectations.
- Contribute to continuous process improvement initiatives and help identify opportunities to optimize existing solutions.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline; equivalent practical experience will also be considered.
- At least 3 years of experience in software development, integrations, or related engineering work.
- Strong experience developing applications and integrations using .NET technologies such as C#.
- Working knowledge of cloud-based environments and services, including platforms such as Azure and AWS.
- Experience building and supporting integrations using technologies such as RESTful services, SOAP, JSON, XML, and EDI transactions.
- Familiarity with API testing and troubleshooting tools.
- Experience working within collaborative project management and documentation platforms.
- Ability to analyze technical challenges and translate business requirements into practical development solutions.
- Strong communication skills with the ability to interact professionally with both technical teams and customer stakeholders.
- Comfortable managing multiple priorities in a client-facing project environment.
- Exposure to AI-assisted development or workflow automation tools is considered an asset.
- Previous experience in logistics, transportation software, or customer implementation environments is preferred.
Benefits
- Group Health and Life
- Two Weeks Paid Vacation
- After Hours Transportation
By signing this application, the applicant consents to Adlinc collecting, processing, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related discipline
- At least 3 years of experience in software development, integrations, or related engineering work
- Strong experience developing applications and integrations using .NET technologies such as C#
- Working knowledge of cloud-based environments and services, including platforms such as Azure and AWS
- Experience building and supporting integrations using technologies such as RESTful services, SOAP, JSON, XML, and EDI transactions
- Familiarity with API testing and troubleshooting tools
- Experience working within collaborative project management and documentation platforms
- Strong communication skills with the ability to interact professionally with both technical teams and customer stakeholders
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The Company
What We Do
Adlinc provides outsourcing solutions, aiming to create seamless partnerships and bridge gaps in business processes. They offer tailored strategies to increase efficiency, reduce costs, and scale operations, including services for various industries, customer support, order processing, and logistics.
