Application Support Specialist

Job Title: Application Support Specialist

Your Location: Portland, OR or Knoxville, TN (In-Office)

Department: AECO

Do you love software and working with people, but are looking for a new way to use your experience and knowledge?

What You Will Do:

The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Viewpoint’s construction accounting, service, and project management software, as well as other point solutions. With Viewpoint’s success comes the opportunity for moving your career forward. Employee ideas, ambition, and contributions are regularly rewarded. In addition, the support and respect you’ll receive from every level of the organization is unparalleled. The collaborative environment of our workspace and management’s doors are always open for discussions and thoughts about ways to improve our products and services. This serves our company-wide goal of providing our customers with the best, most

innovative software solutions in the construction industry. 

• Monitors, tracks, and documents customer support calls and related activities in our CRM system.

• Assists other departments with application issues and development of the software.

• Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.

What Skills & Experience You Should Bring:

• Bachelor’s degree in business with an emphasis in business, accounting or other relevant discipline and a minimum of two years’ experience in accounting or full-charge bookkeeping.  An Associate’s degree with two (2) or more years of relevant work experience, or five (5) years of relevant industry experience may be substituted for a Bachelor’s degree. 

• Strong understanding of general business and accounting principles and practices, particularly payroll set-up and processing. Experience working all the way through the General Ledger is highly beneficial. 

• Secondary specialty on self-service for Business customers. e.g social support channels, developing communities, youtube videos of top tips.

• Intermediate level of experience with core Google suite (Gmail, Sheets and Documents)

• Ability to work within the coverage requirements of the Customer Support department.

Preferred:

• Construction industry experience, particularly in construction accounting and/or project management is desirable but not required.

• Experience in a customer service role.

• Type 40 WPM or better 

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].