The Role
Provides application and IT support by troubleshooting hardware, software, and networking issues; installing and configuring systems; monitoring Cartrack applications; supporting IT projects; documenting procedures; training users; and handling technical queries. Requires a relevant engineering or computing qualification, at least three years of experience, strong English communication, teamwork, independence, and flexibility to work outside regular business hours.
Summary Generated by Built In
Job Description:
- Troubleshoot and resolve technical issues related to hardware, software, and networking
- Install and configure hardware and software applications
- Monitor and maintain Cartrack application and systems to ensure their smooth functioning
- Collaborate with Global teams to implement and maintain IT projects
- Document technical procedures, user manuals, and FAQs
- Provide technical support for any IT related matters or issue
- Train users on the use of Cartrack applications and hardware
- Continuously update technical knowledge and skills
Requirements:
- Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
- Minimum of 3 years' experience
- Understanding of Telematics is a plus!
- Proficient in written and spoken English to handle customer queries
- Must have a pleasant personality with high levels of motivation and enthusiasm
- Ability to work independently and as part of a team
- Willingness to work outside regular business hours as required
Skills Required
- Higher Nitec, Diploma, or Bachelor's degree in Computer Engineering, Electronic Engineering, Telecommunications, Automotive Engineering, or a related discipline
- Minimum three years of experience
- Proficiency in written and spoken English
- Ability to work independently and as part of a team
- Willingness to work outside regular business hours as required
- Understanding of telematics
- Pleasant personality, motivation, and enthusiasm
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The Company
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
