The Apps Sup Sr Tech Specialist is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.
Responsibilities:
- The Apps Support Senior Tech Specialist is responsible for providing expertise through comprehensive knowledge of multiple areas within technology to achieve technology objectives and provide strategic direction to directly impact the business through strategic decisions for apps support.
- Solves the highest impact, highest profile problems with significant impact through in-depth evaluation of complex business processes, system processes and industry standards.
- Develops apps support methodologies and standards for application analysis and testing.
- Consults with end users to identify system specifications and incorporates into overall system design.
- Responsible for resource management and allocation of work; acts as advisor or coach to new or lower level analysts.
- Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
- Finds ways to assess and improve the design of the existing programs, optimize performance and improve resiliency
- Liaises with Quality Assurance Testers to ensure that product functionality meets expectations and with primary support staff to ensure the successful operation and functionality of components post-release.
- Influences and negotiates with senior leaders (across functions); may communicate with external parties
- Performs other duties and functions as assigned
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 10+ years experience in an Apps Support role.
- Subject matter expert in one or more areas of Apps Support.
- Demonstrated social, positive, can-do attitude to quickly learn and take own initiative to deliver creative and productive solutions
- Ability to communicate well at all levels and network / influence
- Ability to work under time constraints
- Ability to balance multiple demands and work both independently and as part of a team to develop solutions
- Ability to adapt to a rapidly changing environment
Education:
- Bachelor’s/University degree, Master’s degree preferred
Mainframe Expertise: Deep knowledge of z/OS environments and proficiency in the following:
- Languages: COBOL, JCL, PL/I, REXX.
- Databases: DB2, VSAM
- Transaction Processing: CICS
- Debugging & Diagnostics: OMEGAMON, STROBE, INTERTEST
- File Management: File-AID.
- Source Control: Changeman
- Strong understanding of IBM MQ Series and file transfer protocols like Connect:Direct (NDM).
- Scheduling: Experience with enterprise scheduling tools such as OPC, Autosys, Control-M, or CA-7.
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Skills Required
- 10+ years of experience in an Applications Support role
- Subject matter expertise in one or more areas of Applications Support
- Deep knowledge of z/OS environments
- Proficiency with COBOL, JCL, PL/I, and REXX
- Experience with DB2, VSAM, and CICS
- Experience with OMEGAMON, STROBE, INTERTEST, File-AID, and Changeman
- Understanding of IBM MQ and Connect:Direct (NDM)
- Experience with enterprise scheduling tools such as OPC, Autosys, Control-M, or CA-7
- Bachelor's or university degree
- Master's degree
- Strong communication, networking, and influence skills
- Ability to work under time constraints and balance multiple demands
- Ability to work independently and collaboratively in a rapidly changing environment
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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