Work as part of a 24/7 shift team, providing continuous support to ensure uninterrupted factory operations—including nights, weekends, and holidays as scheduled. · Receive and process service requests in accordance with established procedures · Identify and diagnose issues based on provided guidelines · Escalate complex or unresolved incidents promptly to appropriate teams · Log and maintain accurate records of incidents and service requests · Categorize and classify incidents and service disruptions effectively · Document incidents by symptoms and resolutions for future reference · Analyze user-reported problems systematically and identify solutions, including potential side effects · Collaborate with global support teams to quickly diagnose and resolve issues, ensuring systems are restored or responded to as required · Support information security compliance by ensuring all factory clients operate in a secure environment aligned with global policies.
Skills Required
- Microsoft skills
- Ability to work 24/7 shift schedule including nights, weekends, and holidays
- Receive and process service requests per established procedures (ticketing/service management)
- Identify and diagnose incidents based on guidelines
- Escalate complex or unresolved incidents to appropriate teams
- Log and maintain accurate incident and service request records
- Categorize and classify incidents and service disruptions effectively
- Document incidents by symptoms and resolutions for future reference
- Analyze user-reported problems and identify solutions, including potential side effects
- Collaborate with global support teams to diagnose and resolve issues
- Support information security compliance and ensure factory clients align with global security policies
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
-
Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
-
Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
-
Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
.jpeg)
