What you'll do?
- Be the subject matter authority on the Intenseye platform and demonstrate the value added benefits to customers throughout the support process.
- Effectively troubleshoot issues on the application, services and network level.
- Work directly with your Support Manager to develop territory strategy.
- Be a product specialist in training/educating partners, customers, and internal employees.
- Effectively manage the technical discussions with customers’ IT/Network teams and collaborate on deployments to integrate the cameras for both cloud and on-premise deployments.
- Provide hands-on support for all Intenseye integrations.
- Work with engineering team, dev-ops and product teams for new feature development, troubleshooting and bug fixing.
What we're looking for?
- 3+ years experience in an Application or Technical Support position (within an Enterprise SaaS software platform/vendor would be ideal)
- Deep knowledge of Linux, networking, and micro-service architecture.
- Navigate through application log files on Kubernetes.
- Read automatically collected metrics and dashboards on Grafana.
- Work with technical solutions and engineering teams for deeper investigation and fix of the detected issues.
- Remotely connect to customers’ local servers and work with local IT teams to troubleshoot and fix integration issues
What we offer?
- Great Salary, Health Benefits, and Equity in a fast-growing business
- Employee Stock Option Package
- Annual Learning & Development Stipend
- Flexible days vacation + public holidays
- Comprehensive Family Medical Insurance, Dental & Vision
- Play a key role in the growth of the company
- Saving lives and changing the industry with AI-powered health and safety!
Hiring Process:
- Zoom meeting with our People team - (45 mins)
- Zoom meeting with our Support Manager & Head of Customer Success - (60 mins)
- Take home task & Panel Presentation
- Onsite Meeting with the team (60 mins)
- Reference + Background Checks
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What We Do
Intenseye is a category defining environmental health and safety (EHS) platform powered by cutting-edge AI. Using existing cameras within facilities, Intenseye empowers EHS leaders to see the unseen hazards and save lives proactively, through 24/7 analysis of workplaces and real-time leading indicator data. Intenseye identifies and analyzes 45+ EHS use cases with very high accuracy rates and protects 100,000+ workers in 23 countries across the globe. Whether it’s PPE usage, body positioning assessments or vehicle interaction, our software is ready to work for you.
Empowering Workers & EHS Teams
We help create psychologically safe workplaces where workers are empowered speak up to fix the systemic issues.
Ethical AI
At Intenseye, we are committed to use AI responsibly and embedding ethical principles into the innovation of AI.
Privacy
Our platform does not rely on bodily cues and therefore, does not use facial recognition or biometrics.
Data Security
We are the only safety AI platform fully compliant with SOC 2 and GDPR.
Technology for Good
We believe we are a force for good that will serve the key purpose of saving more lives at workplaces.
