Position Title: Application Support Manager
Position Type: Regular - Full-Time
Position Location: Gurgaon
Requisition ID: 33414
We are seeking an experienced IT Service Manager to join our application support team. The IT Service Manager, Application Support will play a crucial role in overseeing the delivery of IT application services based on our defined application support portfolio. In this position you will be responsible for managing the support provided by our external partner(s), ensuring that IT support services are delivered efficiently and effectively across the McCain business functions.
Responsibilities Include
- Lead an internal team and manage external partner(s) to ensure delivery and continuity of application support, including incident management, problem management, & change management
- Regularly update senior management on service performance, issues, and initiatives
- Build new ways of working to reduce redundancy with automation and implement measures to enhance service quality while reducing costs
- Maintain and evolve strong onboarding governance as technology and support criteria improve
- Provide Technical leaderships skills to speak to all levels of the business and know the stakeholders running the business
- Reduce services costs through innovative ideas to drive improved performance of the services being delivered
- Participate in the resolution of complex tasks, activities or support issues that require increased leadership to ensure proper linkages across all stakeholders
- Identify areas for service improvement and implement measures to enhance service quality while reducing costs
- Understanding various technologies and infrastructure dependencies
- Participate in project working sessions to understand future changes being proposed to the supporting environment
- Build and Maintain application support documentation
- Participate in yearly audits
- Participate in Change Control Boards with IT Service management background with strong exposure to infrastructure technologies.
- Confident
Required Qualifications to Be Successful in This Role
Experience and Education:
Must have:
-
- 10 or more years of IT experience in Application Development
- Minimum of 5 years experience in IT Service Management, with at least 2 years in a leadership role
- University degree or college diploma in a relevant field- Technology/Computer Science/Project management.
- Must have experience working with a third-party support team
- Must have SQL development skills accompanied by SAP ABAP skills
Other core qualities:
- Managed an international team. A mature and self-motivated professional able to work in a fast-paced and constantly changing environment to consistently achieve results.
- Must have demonstrated strong technical leadership, interpersonal skills and organizational abilities in large/complex engagements.
- Must have exceptional judgment and innovative problem-solving skills.
- Experience with presentation skills and strong document management skills
- Should possess a good understanding of project management methodologies and frameworks.
- Excellent team player and collaborator with leadership acumen.
- A focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness with ability to drive engagement with internal and external stakeholders to achieve delivery.
- Confident under pressure and maintains a positive attitude despite adversity.
- Able to speak to Senior Leadership Team regarding status
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Information Technology
Division: Global Digital Technology
Department: Application Support
Location(s): IN - India : Haryana : Gurgaon
Company: McCain Foods(India) P Ltd
What the Team is Saying
What We Do
The power it has to uplift and bring people, Guided by our purpose - Celebrating real connections through delicious, planet-friendly food - we believe that working together with our teams, business and community partners will bring sustainable growth and positive change - today, tomorrow and for generations to come.
As a privately owned family company with over 60 years of experience, a presence in over 160 countries and a global team of 22,000 people, our values and culture are at the heart of everything we do. Our product quality, people and customer dedication help us achieve global sales in excess of CDN $10 billion. Through our investment and innovation, we continue to be a global leader in prepared potato products, including our famous French Fries and appetizers.
We are passionate about supporting and developing our people-providing opportunities to grow and learn in their roles, as well as building careers for the long term.
Why Work With Us
We are working to bring digital tools and data into our processes to drive efficiency, automation and data-driven insights. From connecting our business, enabling our supply chain, supporting our customers, to reinventing agriculture. So if you are a tech expert looking to join a company transforming technology, think of McCain.
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