We are looking for a proactive and detail-oriented Application Support (L1/L2) to join our IT Operations team.
The role is responsible for support the production environment across multiple systems, covering L2 support, monitoring, troubleshooting, integration support, testing, and coordination with internal/external teams.
You will be working closely with L3 support and development teams to resolve issues efficiently and maintain service quality.
Key Responsibilities
- Provide first-level support for application-related issues, , integration, data, and configuration issues. and service requests
- Monitor application performance and system health (alerts, logs, dashboards)
- Perform incident triage, analysis, and initial troubleshooting
- Escalate complex issues to L3 teams with proper documentation and logs
- Investigate issues using SQL queries, logs, and system monitoring tools
- Execute basic data validation and correction in databases when required
- Follow standard incident management and SLA processes
- Maintain proper documentation of issues, solutions, and known errors
- Participate in on call support or shift rotation if required
Requirements
Skills & Qualifications
- Bachelor’s degree in Computer Science, IT, or related field
- 0–3 years of experience in Application Support / IT Support / Operations
- Basic knowledge of SQL (querying, joins, data validation)
- Basic understanding of system architecture and integration concepts
- Strong analytical and problem-solving skills
- Good communication skills (written and verbal) - English & Thai
- Ability to work under pressure and meet SLA timelines
- Shift-based working setup (depending on the work)
Technical Skills
- Database: SQL (SELECT, JOIN, basic troubleshooting), Shellscript, Windows Server, and Integration support
- Monitoring/Logs: Basic log analysis (application/server logs)
- Others (optional but a plus):
- Ticketing tools (ServiceNow, Jira, etc.)
- Experience with Electronic Document Management / Electronic Document Processing systems.
- Experience supporting integrated enterprise applications.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 0–3 years of experience in Application Support, IT Support, or Operations
- Basic knowledge of SQL, including querying, joins, and data validation
- Basic understanding of system architecture and integration concepts
- Strong analytical and problem-solving skills
- Good written and verbal communication skills in English and Thai
- Ability to work under pressure and meet SLA timelines
- Ability to work shifts depending on business requirements
- Basic knowledge of shell scripting
- Knowledge of Windows Server and integration support
- Basic application and server log analysis skills
- Experience with ticketing tools such as ServiceNow or Jira
- Experience with Electronic Document Management or Electronic Document Processing systems
- Experience supporting integrated enterprise applications
What We Do
Makro PRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers. Makro PRO brings together the best talent across multi-nationals to transform the B2B marketplace ecosystem. We welcome bold, energetic, and thoughtful people who share our belief in collaboration, diversity, excellence, and putting customers at the heart of our work.
