Pfizer

Training Manager

Posted Yesterday

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Hiring Remotely in Bangkok, Phra Nakhon, Bangkok, THA

Remote

Senior level

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical

We’re in relentless pursuit of breakthroughs that change patients’ lives.

The Role

Develops and delivers training for customer-facing pharmaceutical colleagues in Thailand. The role manages local training plans, facilitates product and therapeutic-area learning, coordinates with medical and marketing stakeholders, supports change management, tracks training metrics, ensures compliance with content approvals, and contributes local insights to regional and global training strategies. It also establishes certification standards, manages learning modalities and budgets, and drives continuous improvement across Pfizer’s commercial training programs.

Summary Generated by Built In

Role Summary
Develop and deliver training that equips customer facing colleague to communicate product benefits and Pfizer's pro-innovation and pro-patient, supporting broader patient and provider reach and improved patient outcomes.
The CET Training Manager reports to the CET Training Lead - EMAsia & MERA Hub.
Partner with global, regional and local stakeholders to address affiliate training needs in line with EM CET strategy.
Drive change and align training practices across EM while maintaining local training service continuity.
Represent CET to colleagues and business stakeholders, implementing global strategies in the assigned market.
Collaborate with above-market CET teams, the Vietnam/Thailand cluster Commercial team and local stakeholders.
Role Responsibilities

Engage key stakeholders in Thailand/ assigned country including Country Manager, Category Lead, Customer Engagement Lead, People Experience, etc to provide consultation for organizational learning strategy and priorities
Lead the development of responsible market training plan ensuring business requirements are met through development and execution of customer facing colleague training services that are efficient and valued in alignment with Go to Market Excellence
Delivery of in-scope training programs, projects and initiatives that addresses business needs and priorities. Master the application of multiple delivery modalities to effectively deliver training programs that address identified capability needs within budget.
Effectively engage with Business Unit clients to define and deliver learning initiatives that have quantifiable value and impact. Work closely with a marketing team to understand a promotion strategy and then incorporates this strategy into the training program for CFC. Coordinate brand trainings with subject matter experts (Medical and Marketing).
Deliver live instructor-led learnings agnostic to topic (primary focus Customer Facing role Skills and Tools/Therapeutic Area/ Product Knowledge)
Establish regular touch points to discuss field coaching observations and accordingly build/implement the appropriate training sustainability solutions.
Drive the change management of Pfizer ecosystems (tools and processes) to EM standards in conjunction with the BU heads and other CLT stakeholders.
Make use of training evaluation tools and partner with the business to discuss training metrics, outcomes and generate insights for continuous improvement.
Ensure compliance of training content/activities and approval system is followed with the proper documentation in place. Monitor the adherence to streamlined local review and approval of learning materials
Track training Interventions using multiple modalities and tools (Face-to-face, Virtual, Social Learning, Micro-Learning, etc.)
Collecting and providing country specific learnings and performance metrics that support continuous improvement
Seeks opportunities to streamline Training delivery . Set performance standards and establish/document training certification process to ensure all trainees are certified on critical capabilities that enable them to manage successful customer facing interactions.
Contribution to the EM & Global Training strategyProvide local market insights to the global and EM learning strategy teams to ensure the global offering meets the complex local requirements.Contribute to the development of the training Operating Plan to agree key training priorities in line with the business needs, and secure budget.Secure alignment of the local training activities to the EM training strategy.

Qualifications

Bachelor's degree required as a minimum
Min. 5 years of professional experience. Min 5 years in function or transferable experience.
Sales and marketing experience would be preferable.
Candidates should be based in the Bangkok.
Evidence of successful cross-functional & cross-cultural working and ability to collaborate
Evidence of a Leadership style that results in a positive impact on colleagues at all levels and disciplines
Experience of presenting and working at a BU Leadership level or Regional and Global Brand team level
Proven track record in change management and strategic leadership with evidence of problem solving and decision making to positively impact business results

Skills and Knowledge

Strong knowledge in Thailand pharma industry and digital trend
Demonstrated training delivery, strong facilitation and collaboration skills, or transferable experience
Strong analytical skills, ability to analyze information, ability to synthesize problems and develop innovative solutions and strategies.
Excellent communication and stakeholder management skills (both face-to-face and virtual environment)
Proficient in project management skills. Proven ability to drive execution of strategies.
Proficient in common technical tools and Training platform
Language skills: fluent in Thai and English

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Sales Training

Skills Required

Bachelor’s degree
At least 5 years of professional or transferable functional experience
Based in Bangkok
Cross-functional and cross-cultural collaboration experience
Leadership experience producing positive impact across colleagues and disciplines
Experience presenting to business unit leadership or regional/global brand teams
Track record in change management, strategic leadership, problem solving, and decision making
Knowledge of the Thailand pharmaceutical industry and digital trends
Training delivery, facilitation, and collaboration skills
Strong analytical and strategic problem-solving skills
Excellent communication and stakeholder management skills
Project management and strategy execution skills
Proficiency with common technical tools and training platforms
Fluency in Thai and English
Sales and marketing experience

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The Company

HQ: New York, NY

121,990 Employees

Year Founded: 1848

What We Do

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Why Work With Us

We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.