We are looking for an Application Support & Integration Engineer to join our team and support telecom platforms, CPE management systems, and integrations with third-party applications.
The role combines telecom application support, system integration, API development, Linux/WebLogic administration, scripting, and network troubleshooting. The ideal candidate should have hands-on experience in a telecom or ISP environment, with a strong understanding of fixed broadband, FWA, CPE connectivity, and network integration.
- Develop and support fixed broadband and FWA use cases related to CPEs managed through the HDM platform.
- Design and develop RESTful APIs based on technical documentation, including defining API inputs, outputs, and required integrations.
- Maintain and support the HDM (Home Device Management) system and ensure its availability and stability.
- Monitor and troubleshoot CPE connectivity, provisioning, and communication issues.
- Investigate and resolve missing or non-provisioned CPEs in coordination with Network and Security teams.
- Design and develop Splunk dashboards to monitor fixed CPE statistics, connectivity, and system performance.
- Develop and maintain integrations between the HDM platform and third-party systems to expose and consume HDM functionalities.
- Troubleshoot connectivity issues across fixed, mobile, and core network environments.
- Support application and middleware environments, including Oracle WebLogic.
- Develop scripts using Python, Bash, and PowerShell to automate operational and troubleshooting activities.
- Perform basic database administration and queries using Oracle, SQL Server, MySQL, or PostgreSQL.
- Test and troubleshoot APIs using tools such as Postman and Swagger.
- Work closely with Network, Security, Application, and other technical teams to resolve incidents and deliver new technical solutions.
- Participate in on-call support and production troubleshooting when required.
- Coordinate with vendors and third-party teams when required.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field.
- 2+ years of relevant experience in telecom, ISP, application support, system integration, or a similar environment.
- Strong experience with Linux administration, preferably Red Hat/CentOS.
- Good knowledge of Windows Server Administration.
- Hands-on experience with Oracle WebLogic administration.
- Good knowledge of RESTful APIs, JSON, and XML.
- Experience with API design and testing using Postman and Swagger.
- Ability to build and integrate APIs based on technical documentation.
- Good scripting skills using Python, Bash, and PowerShell.
- Knowledge of databases such as Oracle, SQL Server, MySQL, or PostgreSQL, including basic queries and backup/restore activities.
- Good understanding of IP networking, routing, firewalls, and VPNs.
- Experience troubleshooting network connectivity issues.
- Experience with Splunk dashboards and monitoring is a plus.
- Experience with HDM/CPE management platforms is highly preferred.
Benefits
- Hybrid working model
- Social and medical insurance
- Transportation Bus
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or related field
- 2+ years of relevant experience in telecom, ISP, application support, or system integration
- Hands-on experience in a telecom or ISP environment, with understanding of fixed broadband, FWA, CPE connectivity, and network integration
- Linux administration (Red Hat/CentOS)
- Windows Server administration
- Oracle WebLogic administration
- Design and support of RESTful APIs; knowledge of JSON and XML
- API testing and design experience using Postman and Swagger
- Scripting skills: Python, Bash, PowerShell
- Database experience with Oracle, SQL Server, MySQL, or PostgreSQL (queries, basic DBA, backup/restore)
- Strong understanding of IP networking, routing, firewalls, and VPNs; network connectivity troubleshooting
- Ability to develop Splunk dashboards for monitoring (preferred)
- Experience with HDM / CPE management platforms (highly preferred)
- Experience coordinating with vendors and third-party teams and participating in on-call production support
What We Do
A dynamic solution provider, passionate about building smart, modular, comprehensive, and sustainable solutions for today’s world of business. We resolve problems, improve operations and enhance customer experience through technology as we help our clients find better, smarter ways to perform business and modernize the way they work. Since our establishment in 2014, our 400+ Skilled engineers have been strongly committed to our 100+ enterprise Customers’ satisfaction by helping them overcome their challenges and supporting their journey towards a more agile business in more than 14 Countries. Our offices are across the globe in USA, UK, UAE, KSA and Egypt. Advansys ESC is part of INTRO Group, which was founded in 1980 and currently employs more than 2,500 skilled calibers. The group encompasses a wide range of companies in several sectors, including oil and gas, construction, pharmaceutical, engineering, and trading and commercial representation. We are specialized in a wide array of premium services including Business Automation, Low-code Development, Cloud Services, Industrial Digitization, Warehouse Automation and Strategic Outsourcing. For more info: [email protected]
