The Role
Provide L1 and L2 support for enterprise applications, ensuring issue resolution, service improvements, documentation, and performance monitoring across group functions.
Summary Generated by Built In
- To provide technical and functional support for enterprise applications used across group functions such as Finance, HR, Risk, Compliance, and Procurement.
- The role ensures smooth operations, timely issue resolution, and continuous improvement of business-critical systems.
- Provide L1 and L2 support for application issues and interfaces.
- Ensure service improvements and adherence to SLAs/OLAs. Document incidents, resolutions, and system changes.
- Support audits and regulatory reporting.
- Monitor performance and availability of group applications (ERP, HRMS, Risk tools).
- Perform daily health checks, log reviews, and diagnostics.
- Support upgrades, patches, and config changes.
- Document root cause analysis and implement preventive actions.
- Liaise with Finance, HR, Risk teams to resolve issues.
- Coordinate with vendors and IT for fixes and enhancements.
- Participate in UAT and deployments.
- Identify automation opportunities and improve support workflows.
- Contribute to performance tuning and optimization.
Qualification needed: BTECH/ BCA/ BCS
Min Exp: 5 years
Max Exp: 8 years
3+ years of experience inapplication support and IT operations
Skills Required
- BTECH or BCA or BCS
- 5+ years of experience in application support and IT operations
- 3+ years of experience in application support
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The Company
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
